Teams at Engageware

As a Customer Support Engineer, you will provide expert technical support to customers, troubleshoot issues, and enhance product adoption while collaborating with internal teams.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.