Teams at Engageware

Lead end-to-end product ownership for Engageware's Enterprise Appointment Scheduling platform: set multi-year strategy, define AI roadmap, engage enterprise customers, validate use cases, drive engineering delivery, own integrations and platform architecture, and measure business outcomes.

Lead strategy and execution for customer operations across Success, Support, Services, and Marketing Ops. Define operating model, systems and data architecture, AI and automation roadmap, cross-functional workflows, reporting, and change management to scale consistent, measurable customer lifecycle operations. Partner with Product, Engineering, IT and go-to-market teams and build a high-performing operations organization focused on automation impact, operational discipline, and measurable business outcomes.