Teams at Empower AI

Provides on-site systems administration for Department of State IT environments. Manages servers, network equipment, workstations, applications, databases, patches, security controls, backups, upgrades, and system performance. Administers Active Directory and virtualization environments, resolves incidents through ServiceNow, documents configurations and topology, coordinates infrastructure changes, and reports risks affecting IT services. Requires occasional travel and physical mobility across office buildings.

Provides on-site systems administration for Department of State offices. Supports hardware, network equipment, servers, workstations, applications, databases, patches, security controls, backups, upgrades, incident resolution, configuration changes, performance monitoring, topology diagrams, and technical documentation. Works with the site administrator lead to maintain secure, available, and effective IT systems while supporting testing, troubleshooting, and customer service operations.

Leads IT Capability Request analysis for a federal enterprise IT program. Responsibilities include requirements elicitation, process and gap analysis, alternatives analysis, market research, ROMs, cost-benefit analysis, executive briefings, Agile backlog development, UAT leadership, change impact assessment, CX roadmap contributions, requirements governance, and mentoring business analysts. The role requires collaboration with government stakeholders while supporting ITSM development, governance boards, and approved capability implementation.