Jobs at Embark Veterinary

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Love dogs? This is the place for you! About us Discover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable diseases in dogs and improve the lives of

To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve shipping, tracking, order placement, managing special shipments, and understanding and occasionally aiding in the fulfillment process. This role will involve interfacing between Customer Support and Logistics departments. This role also requires the ability to extend support to outlying questions outside of logistics inquiries as necessary. 

We’re looking for a talented and highly motivated Research Recruitment Coordinator to join our discovery research team to help grow our global database of genetic and clinical information. In close collaboration with our science team, you will oversee daily operations and sample recruitment for internal and partnered strategic research initiatives. These projects require a unique approach involving social media outreach, marketing, phone and email campaigns to recruit rare cases from dog owners, veterinarians, and collaborative academic researchers. The ultimate goal of this team is to generate datasets of genomic, molecular, and clinical data that will advance our understanding of diseases, enhance our product offerings, improve care plans for affected dogs and their families, and lead to the development of new therapies.

Take ownership of Inventory Management, working with internal/external stakeholders and partners to assure adequate inventory is produced, tracked, and distributed based off anticipated demand patterns and internal product developments. Manage team in order processing and fulfillment of a portion of our direct-to-consumer orders, and receipt of our returned samples, assuring orders are promptly received, fulfilled, and posted/shipped to customers and that received samples are accepted, handled and processed for analysis as fast as possible. Make iterative improvements on product flow, from Embark, to customer, to lab, and work with internal and external stakeholders like 3rd party logistics firms to improve the cost, efficiency, effectiveness, and customer satisfaction of the processes. Liaise with customer care on issues related to distribution & fulfillment, spot and communicate trends in customer issues, and work to fix them. Maintain adequate inventory tracking processes and liaise with accounting on inventory accounting. Partner on pilot efforts as a crucial member in Embark’s value chain.

Plan and manage sprints and execution for web designers and developers in tandem with the overall marketing plan & product roadmap, ensuring the highest impact and efficiency in the team’s velocity & forward progress. Manage daily, weekly, monthly, and quarterly split tests to consistently improve upon conversion rate on our D2C website and our retailers. Deliver data-driven results in consistent, concise reports on conversion performance to internal stakeholders. Liaise with the Web designers and developers to improve the website experience ongoing based on rigorous, structured testing. Provide support to the marketing team to launch new products and support promotions.

As a CRM/Lifecycle Marketing Manager, you will help maximize our customer’s experience along their journey with Embark. You’ll use a variety of technologies and platforms to create a customer journey that delights and drives revenue whether that’s through onsite, email, or real-life experiences. You are the champion of delightful experiences that deliver bottom-line results to the business.