Jobs at Embark Veterinary

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To be successful in this role, you should have experience in customer support and a high EQ. Your primary responsibility focuses on resolving customer inquiries and questions through direct support via our customer support platform, chat, social media, telephone, and email. Many of these inquiries will involve shipping, tracking, order placement, managing special shipments, and understanding and occasionally aiding in the fulfillment process. This role will involve interfacing between Customer Support and Logistics departments. This role also requires the ability to extend support to outlying questions outside of logistics inquiries as necessary. 

Design and execute genetic association studies. Work collaboratively across teams to develop and accelerate Embark’s canine genetic discovery platform. Develop pipelines for processing and analyzing health and clinical data. Build models to predict complex health and trait phenotypes from genetic and environment data.

Take ownership of Inventory Management, working with internal/external stakeholders and partners to assure adequate inventory is produced, tracked, and distributed based off anticipated demand patterns and internal product developments. Manage team in order processing and fulfillment of a portion of our direct-to-consumer orders, and receipt of our returned samples, assuring orders are promptly received, fulfilled, and posted/shipped to customers and that received samples are accepted, handled and processed for analysis as fast as possible. Make iterative improvements on product flow, from Embark, to customer, to lab, and work with internal and external stakeholders like 3rd party logistics firms to improve the cost, efficiency, effectiveness, and customer satisfaction of the processes. Liaise with customer care on issues related to distribution & fulfillment, spot and communicate trends in customer issues, and work to fix them. Maintain adequate inventory tracking processes and liaise with accounting on inventory accounting. Partner on pilot efforts as a crucial member in Embark’s value chain.

Peer with another Senior Engineer to manage our working processes and oversee all programming related development for the team. Be a strong individual contributor, writing code to deliver features and leading the team by example. Use your knowledge and experience to ensure the team is delivering clean, efficient, maintainable code, as well as thorough tests and documentation. Identify possible risks/pitfalls in all areas of the project and provide practical alternatives/solutions. Work closely with the Product team and collaborate with the broader company including the science and marketing teams. Evaluate and mentor all members of the web engineering team. Provide critical analysis of technology and development practices via retrospectives and other means, with the goal of continuous improvement of quality and team efficiency.

Deliver clean, efficient, maintainable code, as well as thorough tests and documentation. Identify possible risks/pitfalls in the areas you are working on and provide practical alternatives/solutions. Perform code reviews for others and respond to code reviews on your code. Follow coding standards and best practices. Contribute to improving our technology and development practices via retrospectives and other means, with the goal of continuous improvement of quality and team efficiency. Maintain familiarity with advancements in web engineering technology and frameworks. Be encouraged to bring your dog to the office regularly – we all want to meet him or her!

As a CRM/Lifecycle Marketing Manager, you will help maximize our customer’s experience along their journey with Embark. You’ll use a variety of technologies and platforms to create a customer journey that delights and drives revenue whether that’s through onsite, email, or real-life experiences. You are the champion of delightful experiences that deliver bottom-line results to the business.