Teams at Elcro Digital Services, LLC

Lead the strategy and execution of customer experience and engagement programs, improving onboarding, retention, satisfaction, loyalty, community participation, and advocacy. Analyze customer feedback and engagement metrics, collaborate with marketing, product, and operations, and manage a customer engagement team. The role also establishes customer programs, provides insights for company strategy, and improves visibility into customer sentiment and KPIs.

Manage end-to-end billing and revenue operations, including invoicing, collections, revenue reconciliation, trend analysis, reporting, process improvement, and internal controls. Collaborate with finance, sales, and operations teams to align billing with contracts and delivered services, resolve discrepancies, improve collections, and provide trusted revenue insights to leadership.

Leads the creation and execution of an enterprise sales program, including strategy, process development, large-account acquisition, executive relationship management, forecasting, and revenue growth. Collaborates with marketing, product, and operations on go-to-market initiatives, while mentoring future sales team members and establishing scalable enterprise sales processes.