Teams at Drata

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Supports a portfolio of commercial B2B SaaS customers by monitoring technical health, resolving bounded integration questions, improving platform adoption, and identifying renewal risks. Creates scalable enablement resources, including academy content, help articles, videos, workshops, and webinars. Partners with Customer Success, Product, and Education teams; documents issues, participates in UAT, supports AI-powered compliance workflows, and escalates complex technical problems.

Own the full-cycle commercial sales process from prospecting through closing, generate and manage pipeline, conduct consultative discovery, present tailored software solutions, and exceed revenue targets. Develop territory and account strategies, engage senior stakeholders, forecast accurately, and collaborate cross-functionally to advance deals. The role requires strong B2B SaaS closing experience, self-sourced pipeline generation, sales methodology expertise, and the ability to sell to security, compliance, risk, or technical buyers.