Teams at Dolphin Encounters

Coordinates internal teams, vendors, resources, budgets, schedules, and project scope to ensure projects are delivered on time and within budget. Develops project plans, tracks progress and performance, manages changes, verifies outcomes, and escalates issues to management.

Coordinates client services by assessing needs, developing support plans, connecting clients with community and healthcare resources, scheduling services, and tracking delivery. The role advocates for clients, mediates disputes, maintains accurate records, updates case files, and reports on service metrics. Strong communication, organization, problem-solving, empathy, CRM, database management, and office software skills are required.

Handles incoming calls, screens and routes inquiries, schedules and confirms appointments, captures messages and leads, answers routine questions, performs data entry, and updates client databases and communication logs remotely.