Teams at Deluxe

Provides entry-level technical customer support for Deluxe software, monitoring application queues, managing support tickets within SLA guidelines, documenting customer interactions, resolving client cases, and communicating updates. The role requires basic troubleshooting, scripting, software and product knowledge development, and participation in collaborative case-resolution activities.

Coordinates daily workflow for a design services department, reviews and processes design requests, manages work queues, prepares quotes, processes billing, troubleshoots artwork issues, advises customers on print requirements, recommends design services, and follows up on open or incomplete projects.

Collects, analyzes, and documents customer business and technical requirements for complex financial technology implementations. Facilitates discovery meetings, creates requirements documents and statements of work, supports project estimates, obtains client signoff, and coordinates transitions to implementation teams. Serves as a liaison between customers, technical staff, and project stakeholders throughout the project lifecycle, and may lead test planning and quality assurance activities.