Teams at Datarails

Leads HR strategy and day-to-day people operations for North American and EOR teams. Partners with executives on organizational planning, retention, compensation, benefits, compliance, employee relations, learning and development, and internal communications. Manages a two-person People team, owns Rippling and the People Ops budget, coordinates globally with Israel-based HR leadership, and ensures alignment across U.S. and Canadian policies and processes.

Lead and develop a team of Implementation Customer Success Managers while overseeing multiple Datarails implementation projects from planning through deployment. Serve as a customer and internal escalation point, monitor timelines and scoped hours, manage project risks, conduct customer status meetings, and ensure successful handoffs. Collaborate with Sales, Product, R&D, and live teams to improve implementation processes, playbooks, customer journeys, and product feedback.

Manage and grow a portfolio of existing SaaS customer accounts by driving upsells and cross-sells, developing account strategies, conducting QBRs, forecasting expansion pipelines, and partnering with Customer Success, Product, Solutions Consulting, and Marketing. The role focuses on customer adoption, relationship building, expansion quota attainment, Salesforce pipeline management, and selling finance-focused solutions to CFOs, FP&A teams, and Controllers.