Customer.io
Customer.io Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers supplemental life insurance
Offers life insurance
Offers company equity
Offers employee discounts
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers generous parental leave
Career Growth + Development
Provides customized development tracks
Company Culture
Utilizes a flexible work schedule
Offers a remote work program
Offers diversity-based Employee Resource Groups
Provides a mobile phone discount
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides paid holidays
Offers sabbatical leave
Offers an Employee Assistance Program (EAP)
Offers gym membership
Recently posted jobs
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Manage 20–35 strategic SaaS customers through onboarding, adoption, renewals, and expansion. Connect platform usage to measurable business outcomes, lead executive business reviews, develop mutual success plans, identify account risks, and manage escalations. Partner with Account Management, Support, Product, and Engineering to resolve technical needs and drive customer value. Own commercial outcomes including retention and growth while advising senior stakeholders and promoting new AI functionality.
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Manage a portfolio of mid-market and enterprise SaaS accounts, owning renewals, expansion, churn mitigation, forecasting, commercial negotiations, and revenue growth. Build multi-threaded customer relationships, identify use cases, articulate ROI, maintain accurate CRM and pipeline data, and partner with Customer Success, Sales, Legal, and Finance. The role requires data-driven account management, dashboard usage, and ownership of a significant revenue portfolio.
Marketing Tech • Mobile • Software
Lead product strategy and delivery for Customer.io’s Workflows product. Identify customer problems through research, analytics, and AI tools; prototype and test solutions; align Engineering, Design, and business stakeholders; define success metrics; manage incremental releases; and evaluate adoption, engagement, retention, and business outcomes after launch.
