Teams at CrossCountry Mortgage, LLC.

Processes condominium project documentation for residential mortgage loans, including questionnaires, budgets, insurance, litigation records, and HOA materials. Reviews files for completeness and accuracy, identifies potential issues, prepares approval summaries, submits packages for underwriting, and tracks pipeline turn times. Communicates with HOAs, loan officers, reviewers, agencies, customers, and internal teams to obtain missing documentation and clear outstanding items. Maintains detailed loan records in the LOS and supports closing, secondary, and servicing functions.

Oversee and enhance mortgage Compliance Monitoring and Testing programs, including procedures, test scripts, quality assurance, reporting, and risk assessment. Provide regulatory guidance across lending channels, coordinate regulatory examination and audit file requests, and support Branch Audit activities. The role evaluates control effectiveness, validates findings, escalates deficiencies, coordinates corrective actions, and drives continuous compliance improvements across mortgage operations.

Manage the Non-Funded Support Team ensuring timely dispositioning, regulatory compliance (ECOA, FCRA, adverse action), oversight of LOS pipelines, JIRA-based risk lifecycle tasks, UAT and post-implementation validation, and act as primary stakeholder for audits, exams, and compliance inquiries.