Teams at CodeRabbit

Coordinate daily Boston office operations, including supplies, deliveries, mail, vendors, facilities issues, events, onboarding, access badges, safety procedures, inventories, and workplace documentation. Serve as the welcoming point of contact for employees, visitors, candidates, and vendors. Track orders and expenses, support operational projects, and maintain an organized, well-equipped office while working onsite five days per week.

Own CodeRabbit’s self-service content engine, including knowledge base articles, configuration guides, lifecycle emails, and developer enablement content. Prioritize content using support and engagement data, manage docs-as-code workflows, and measure ticket deflection, campaign performance, and product adoption. Responsibilities include closing knowledge gaps, launching automated campaign content, maintaining documentation workflows, and reporting performance against control groups.

Build and operate the Scaled Success team’s data and automation platform. Responsibilities include scheduled data pipelines, account health scoring, real-time risk triage, campaign audience synchronization, reporting views, internal tools, and production AI workflows for classification, extraction, and drafting. The role requires validating data, deploying services, supporting automated campaigns, and operating reliable systems used by customer success teams.