Teams at ClickUp

The Senior Manager, CX Operations will enhance customer support and retention through operational excellence, AI, and process improvement, while managing strategy and forecasting.

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

Lead strategy, operations, and performance for Digital Adoption and Premium Support teams to drive customer satisfaction, retention, and product adoption. Build AI-first scalable operations, define KPIs and proactive support frameworks, partner cross-functionally with GTM, Marketing, and Lifecycle teams, and analyze engagement data to expand programs and services.