Charles River Analytics

To support our continued growth, Interactions is hiring a Sr. Project Manager. As a member of the Professional Services team you will be responsible for planning, executing and evaluating projects according to predetermined timelines and budgets for an impressive list of clients.

Create synchronous and asynchronous content for a product onboarding program. Use elearning authoring tools to develop learning solutions that are aligned with business priorities and initiatives. This includes creating interactive software simulations, micro-learning solutions, instructor-led PPTs, and sales enablement collateral. Create video content to support just-in-time learning needs for both customer training and sales support.

The SEC Reporting Manager will manage and prepare Vestmark’s SEC filings as well as research and document technical accounting issues that are relevant to the company. The SEC Reporting Manager will work closely with Accounting to proactively keep up to date with the latest regulatory developments. The ideal candidate will have a strong background in SEC reporting, technical accounting, equity-based compensation accounting, income taxes and internal controls, along with excellent leadership and communication skills.

As a Senior Accountant at Vestmark, you will be is responsible for overseeing general accounting operations by controlling and verifying financial transactions. This role combines excellent analytical skills with a thorough knowledge of accounting principles to analyze financial reports and forecasts. The ideal candidate has experience collaborating and/or managing a team of accountants. 

The Corporate Development team is responsible for executing on key priorities identified by the CEO and executive leadership. These strategic priorities may include building out new, critical businesses within Indigo, assisting operational teams with setting and achieving targets, and meeting financing goals. Activities often involve developing and implementing high-level strategic plans, long-term organizational planning for new businesses, financial forecasting, setting and executing towards sales targets, developing end-to-end processes to ensure long-term business success, and building and managing teams to achieve Indigo executives.

Introduction and scale of a new microservice to encapsulate and consolidate access to the published data and our Restaurant Graph structure across all of our microservices. Design of registration and editing endpoints for schemas which all configurations will use. End-to-end prototype of our next generation stack for editing and managing configurations in React, GraphQL, and Protocol Buffers.

Will be a product architect for the creation of new 3d printers. Mentor and manage a team of 6-8 mechanical engineers. Involved in the hiring process to grow the team. Work on cross discipline teams to provide an integrated mechanical design. Input in the creation of the development roadmap. Ensure your team is meeting development milestones.

As Sr. Manager of Customer Success (East/EMEA), you will oversee our CSMs working in our Boston, London and field locations on the East Coast. You will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.

Guide inventions from R&D to issued patent. Draft clear and thorough patent applications. Partner with engineers to understand and translate their inventions into comprehensive and clear patent applications. Communicate and collaborate effectively with the legal team, outside counsel and management on patent matters. Conduct thoughtful analysis of prior art and other patents in the technology space. Articulate complex concepts with simplicity. Understand the technology space and where it’s going next.

As an Events Intern, you’ll partner with our Events Manager to plan and execute numerous events ranging from our three day annual conference, monthly events (workshops, social events and VIP dinners) to webinars and podcasts. Our events are corporate branding initiatives meant to ignite passion for our industry and company brand, not strictly social events. If you’re looking for a fast-paced, hands-on internship that allows you to have responsibility over various key aspects of event planning while learning from our Event Manager, this is the role for you!

The Director,  Business Operations is a critical leader in delivering Financial Management and Program Management (PMO) Global Technology Solutions organization.  This group is delivering complex technology infrastructure programs/projects to meet the substantial growth of the business, most of which is currently in Azure or in the process of being migrated to Azure. This role is critical to aligning the GTS organization with R&D to provide software development lifecycle infrastructure and operations excellence.  Partner with Finance, Procurement, development and product management teams to ensure a robust business operation from proof of concept projects, to development to production.  Build, grow and manage a team of distributed program managers and business analysts to help set and market the operational strategy and foster a culture to expand our existing Azure cloud footprint, as well as lead the migration of new products to the Azure or other cloud infrastructure.  Lead, continuously communicate the financial forecasting, program and budget status/progress.   

Position needed for establishing and monitoring customer credit, new customer file account creation and fill the North American accounts receivable customer collections role. As an Accounts Receivable Specialist, the major duties are processing all new customer account records, establish and maintain credit levels, maintain collection notes, bad debt reviews, and global AR report generation

The project planner handles project intake, and resource assignment for all project resources in Technical Services, Consulting Services, and the EPO. They collaborate with Sales Support to ensure implementation teams have the information they need to begin the project in a timely manner. The project planner works with CSO management to make sure the appropriate resource is assigned to the project. 

We’re thrilled to announce that we’re hiring to grow our team and our products! 3Play Media offers a truly unique opportunity to work in a small team of developers in a company that offers both a startup-minded size and culture while being robustly backed by a steady stream of customers and projects. Every day, our system processes hundreds of hours of video content, helping us to improve and expand the way people consume online media to make

Assist with the research, review and documentation of background check results and procedures with the Agero legal team. Responsible for general support of databases, partnering with external patent and trademark attorneys with review of patent and trademark portfolios and update accordingly.  Assist attorneys with review of marketing materials. Administer Legal Department status reports regarding critical dates, deadlines and status of open matters. Manage small claims litigation and disputes. Provide support for other matters as determined from time to time.

We’re looking for an experienced, hands-on, SEO Manager to join our growing high-performance team. You’ll be responsible for driving and optimizing customer acquisition and retention through SEO and PPC, and making sure best practice SEO techniques are at the heart of everything we do.

Toast is looking for a Payments Operations Analyst to play an integral role in scaling Toast’s rapidly growing business. You will be the “go-to” person for Sales Executives, Restaurant Success Managers and Toast Support teams, assisting them in any issues/questions pertaining to credit card processing. We are looking for a motivated self-starter with excellent analytical skills and an eagle’s eye for consistency.

Develop an in-depth knowledge of the Klaviyo product. Coach and mentor a team to provide the ultimate experience for Klaviyo customers. Communicate thoughtfully to provide resolutions to questions for both technical and non-technical end usersHandle customer situations directly. Resolve escalated customer complaints and provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions). Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams. Create, iterate and document support processes, policies, and standards. Set clear goals and drive ongoing improvements to team operations and product utilization.

We are seeking a Senior Corporate Counsel to help the legal department meet the needs of a fast paced, growing public company. As a member of the legal team, you will work with most functional groups throughout the organization to provide practical, business-focused legal advice. Reporting to the Deputy General Counsel, you will be primarily responsible for employment matters, but you will also provide legal support on a variety of in-house legal issues.

Klaviyo is looking for data scientists to analyze large data sets (we’re collecting billions of individual actions every month), build models and ship products that enable businesses to grow faster and communicate with their customers. Our background as a team is building these models for the Fortune 50 and we want to democratize and open up that technology to everyone. The ideal candidate has a background in data science, statistics and machine learning and has done work ranging from exploratory analysis to training and deploying models. We use a wide variety of data mining and machine learning algorithms. The right candidate will have both a solid fundamental understanding and deep practical experience with at least a few modeling and machine learning techniques.

ASICS Digital is looking for a Content Strategy Manager to support our fitness apps with a focus on ASICS Studio. Engaging millions of users, our apps attract fitness enthusiasts who are looking for quality on-demand workouts that they can take anytime, anywhere.  You will be responsible for the full end-to-end strategy and implementation of workout classes designed to help our users feel like they are getting the quality of in-person workout classes and coaching experiences in the palm of their hand.

Performs paralegal functions of a variable, complex, problem solving and responsible nature which require a significant degree of knowledge, decision-making skills and independent judgment.

Everbridge seeks a Sales Operations Analyst to proactively work with Sales to optimize the deal structure for opportunities in accordance with internal guidelines while optimizing the Company’s revenue objectives. You will achieve this by managing day-to-day quoting, order QA, the order approval process, and other general Sales Operations tasks. This position will report directly to the Manager of Sales Operations and will work closely with other members of the Sales Operations team on numerous aspects of the business.

Contribute to and support PR output efforts with research, deadline tracking, and content writing. Support reporting results and creatively approach new reporting standards. Help grow our business through creative thinking and optimization of ongoing efforts. Understand intricacies of a booming industry. Assist in administrative duties.

Summary Join GreatHorn for an opportunity to gain experience in web design, website management, digital marketing, graphic design, and generalized marketing support. See what it’s like to work in a fast-paced, high-tech start-up. This is a full-time, paid internship for 40 hours a week in our Waltham, MA office, to start as soon as possible. Responsibilities  Maintain and co-manage GreatHorn’s website as we increase our web presence Provide

Title: Sales Engineer Reports to: Director of North American Sales Office: Needham, MA   The Sales Engineer at FareHarbor will assist the Americas Sales Team in selling features strategically, ramp Account Executives faster, and drive revenue growth for FareHarbor. Advanced problem solvers, Sales Engineers are experts at working within the FareHarbor dashboard, while simultaneously able to effectively communicate complex setups to Account

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

You will be the first Smartsheet UX Researcher working in the fast-growing Boston office. You will own and coordinate end-to-end UX Research work for three product pillars developed in Boston.  You will work with design, product management, and engineering to build a product that is changing the way people work, and with product marketing to explain the value to customers. You will partner with customer success, consulting, training, and the rest of the organization to synthesize what others know and drive your insights to other teams.  You will have a strong point of view on what customers need and what the product needs to do to address these needs. You will lead 1-2 strategic research initiatives that go beyond the immediate needs of the product pillars you work with, pushing the company to anticipate customer needs, not just react to them. 

 Partner with Chief Audit Executive in building the internal audit capabilities for the company, including implementation of Indigo’s internal audit vision, strategy, and hiring plans. Provide key insights into long-term development and structure of the department as the business scales. Develop hiring plans to effectively manage the SOX program on a global basis. Assist with on-boarding new staff and on-going development.

The Senior Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – you will own the experience for at least one area/feature of the Klaviyo product.

Materials development presents one of the greatest opportunities in 3D printing. As an intern, you’ll work side-by-side in the lab with the rest of our Materials team. You’ll get an opportunity to constantly develop, formulate, and test materials that we’ve never printed with before -- and every experiment plays a big role in how we solve new challenges in 3D printing.

As a Senior Product Designer, you will be involved in every aspect of the product development process: talking to educators to understand their needs, working with the team to define the scope of a given project, collaborating side-by-side with engineers to ensure quality in execution, and digging into usage analytics to understand how people actually use the product.

About Panorama: Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in

The Field Marketing Manager collaborates with key stakeholders across the organization, and acts as the primary liaison between the Sales team and the Marketing organization.  In this role, the Field Marketing Manager develops strategy and defines the mix of marketing programs and content that drives awareness, generate new revenue and accelerate the sales cycle.

Determine the needs of end users consuming technical product documentation. Learn the product by using it and talking with product designers and developers. Own the end-to-end production and maintenance of intuitive, high-quality end user documentation and operational procedures and manuals. Maintain a comprehensive library of technical terminology and documentation. Revise and maintain documents per product release requirements and the established SDLC process. Work with sales and marketing colleagues to ensure that the finished documentation meets product requirements. Meet with subject matter experts in order to ensure that specialized topics are appropriately addressed and discussed. Gather usability feedback from customers.

The Americas Alliances Director is responsible for the joint GTM with Zuora’s global alliance and partners in the Americas. These alliance partners include organizations such as Deloitte, Accenture, ATG and other leading integration and consulting organizations. This business development position will drive the alliances and programs that the WW Alliance team creates into the Americas Channels and Field organizations. This position covers the one or more of Zuora’s Global Systems Integration Partners and in North America, so can be based in Boston, NY or Atlanta.

Design, build, and innovate new 3D printing techniques - from developing new printer architectures to validating minute changes in galvo control. Work across teams to help implement improvements to current products such as redesigning support structure algorithm based on experiment results. Evaluate current printer performance for areas for improvement. Design and execute experiments and use results to inform and develop improvements in software or hardware. Tackle complex and open-ended problems across multiple engineering disciplines.

Design, build, and innovate new 3D printing techniques - from developing new printer architectures to validating minute changes in galvo control. Work across teams to help implement improvements to current products such as redesigning support structure algorithm based on experiment results. Evaluate current printer performance for areas for improvement. Design and execute experiments and use results to inform and develop improvements in software or hardware. Tackle complex and open-ended problems across multiple engineering disciplines.

Our small but mighty Legal team of two lawyers and a paralegal works to provide a foundation to scale the company and guide Formlabs through its growth. We thrive on providing effective business solutions to legal questions and partnering with all parts of Formlabs to achieve the best results. If you’re excited to be part of the magic and turbo-charge our impressive IP portfolio we want you as our Patent Counsel.

Process US multistate semi-monthly payroll using ADP Workforce Now. Process and verify employee data changes in ADP (new hires, terminations, rate changes, etc.). Ensure the proper approval of timesheets for non-exempt US employees and validate and import into ADP. Validate and process employee expense reports using Concur ensuring expenses are in compliance with company policy. Support the Global Payroll Manager who is responsible for the international payroll by completing assigned tasks. Assist with audits, including the annual audits of 401K and workers’ comp. Provide excellent customer service to employees through timely, knowledgeable, and cordial response to questions and problem resolution. Additional tasks and payroll-related responsibilities to keep pace with growing global organizational needs.

We're looking for a UX Content Writer with experience in complex cloud applications to collaborate with cross-functional teams to design and deliver experiences that make it easy for our customers to make their organizations more secure. The content you’ll write is integral to our industry-leading cybersecurity products.

As a Technical Curriculum Developer, you will drive our customer facing education efforts in collaboration with both internal engineering and product. In this role you will be hands on with the technologies Datadog monitors, as you create new and improve existing courses for the ever-expanding solutions that we offer.

As a People Partner, you'll report directly to the Head of People Operations and provide critical partnership to our leaders and managers. You will have a focus on people strategies that accelerate business objectives and enable us to scale for hyper growth. As a People Operations team, we are on a mission to build a “Top Place to Work.” As a trusted People Partner, you’ll be an agent for change, create clarity and deliver results. You’ll need to be proactive, detail-oriented and consultative.

LogicManager is looking for an Accounting Intern to join our team this June! In this role, you’ll work with a close team of finance professionals and contribute to a broad set of accounting functions. You'll learn about all areas of accounting including accounts payable and receivable, and various other high-level processes in accounting. We are looking for a student who is able to work full time in the Summer and then potentially continue part-time during the school year.

Confirm roles and responsibilities on team. Confirm team norms and practices. Identify key short- and long-term deliverables. Assume project management responsibilities for a crop team (and or stage team) and all supportive program/project plans. Facilitate team meetings: Establish clear team meeting agendas in close collaboration with Crop Product Managers. Own meeting logistics, minutes, action items, and decision log, and ensure that they follow company standards/templates. Understand upcoming milestones and deliverables and ensure assigned teams are on track to hit them. Working closely with Crop Product Managers, facilitate alignment of crop strategy across functions. Support project management culture in assigned team(s). Manage responses to Indigo senior management requests by collaborating with Crop Product Management and in consultation with Project & Portfolio Management leadership.

Toast is looking for a high performing analytically minded professional to help lead credit and risk strategy for Toast Capital. Toast Capital is a wholly owned subsidiary of Toast, Inc. that offers Toast’s restaurant partners fast and flexible financing for any business need. The ideal candidate will have a highly analytical skill-set and be able to work with both data science and business professionals to deliver meaningful insights into portfolio performance.

 As the Sr. Website Design & UX Manager, you will be responsible for bringing to life the design roadmap for our digital experiences. In doing so you will drive step function improvement in our performance, brand identity and consistency, and conversion. The ideal candidate will have experience with both UI and UX and demonstrated the ability to be a leader and individual contributor on large digital design projects across a team.  You’re a perfect fit if you have a passion to consistently improve the user journey and are able to link creativity and innovation. You enjoy working in a collaborative environment - especially with developers - and know that the best outcomes can also be informed by a little bit of data. Above all else, you love the creative process. Coming up with create solutions to make a business impact and drive connection between a brand and its consumers.

The Tax Intern will report to a Senior Accountant and is responsible for, but not limited to: assisting and supporting the accounting team in carrying out the responsibilities of month end close and state tax and information filings. This is a fast-paced, challenging role that requires time management and organizational skills. Individuals in this role should be comfortable interacting with internal and external business partners as needed.

The Marketing Communications Writer/Editor will manage the content development to create compelling communications in support of B2B e programs. This person understands the business objectives, audience, positioning and key messages for each project, campaign or event; they adeptly edit content and manage its production in market-facing marketing communications vehicles to promote Netcracker’s brand and products, maintain messaging consistency, and supporting the goals of the sales and marketing teams.

Do you have a passion for transforming healthcare with sophisticated analytics? Boston Health Economics ("BHE") brings healthcare analytics within reach for some of the biggest names in life sciences and healthcare and is looking for a marketing leader to accelerate our growth into new markets. The right leader will be equally comfortable with strategic questions including establishing beachheads in new markets and revitalizing the corporate brand and getting into the weeds of tactical execution for product launches and customer conversations. This is a new position within the company and will report to the CEO as a member of the executive team. This position is full-time in our Boston office (remote candidates NOT considered).

Can design and support many types of networks with varying complexity, including virtual networks. Are able to manage logistics with vendors, hardware ordering, project deadlines, and people. Like to maintain and improve security tools and systems in the Network. Are resilient under pressure, let’s face it, lots of prima donnas out there… Have a strong desire to continually learn and apply new network technology and security techniques. Have an overwhelming need to find a permanent fix to something you have just fixed again, in fact you will lose sleep if you don’t… Can work well with a variety of technical teams, including a very talented, highly involved security team. Like to experiment.. a lot… hence the home lab. Keep current with the latest technology. Think Pen Testing your own network is fun.

Create, update, and maintain web content in a content management system (Django-CMS), monitor (quality control) content on live site and troubleshoot. Develop world-class e-commerce experiences to make it easy for our customers to buy. Work closely with the marketing and design teams to keep our website looking fresh and serving our customers.

Touchplan is seeking an experienced Lean construction professional to join our team as a Professional Services Manager. The ideal candidate will have a proven track record supporting and developing customer accounts in a fast-paced, high growth environment. Must be a self-starter with exceptional networking and customer consulting skills, who thrives under pressure. Responsibilities: Provide technical sales and comprehensive customer support

Be part of a high-performing team responsible for building distributed, high scale and data-intensive integrations and data-pipelines that extend our market-leading core SaaS product. Our products commonly incorporate the latest technologies and features to provide groundbreaking solutions to our customers. We enjoy working with Engineers who possess strong growth-mindset, are hardworking at problem solving and are able to demonstrate leadership qualities. Our integrations process around 10 million events per day, so you will be challenged by the global scale and complexity of these systems.

The Digital Advertising Manager is responsible for leading paid and organic digital advertising initiatives to drive leads and awareness for Intralinks products globally. This includes Search Engine Marketing (SEM), Pay Per Click (PPC), display advertising, paid social (LinkedIn, Twitter, Facebook) and other digital advertising channels, and overseeing search engine optimization efforts. This person will be responsible for working with the global marketing teams to drive traffic and leads, maximize conversions and ROI, and manage advertising budgets effectively. In this role, you will be the key driver of inbound lead generation activities that have a direct impact on company revenue. You will be creative in developing and executing on campaigns, operational in campaign development and execution, and analytical in reporting on results. You will be curious, be willing to dig deeper, and question everything until you have found the answers. You will know and implement best practices, but be willing to test a different approach to see the impact on response.

As our Sales Manager, you’ll be a major force behind our bootstrapped startup’s ability to drive net new revenue by coaching our Account Executives to greatness. Our Account Executives sit in our Boston and Salt Lake City offices. Selling both of our SaaS products and our tech-enabled service, you’ll mentor AEs who are managing transactional and consultative sales across SMB and Enterprise businesses. 

Recur Studios is looking for a part-time, paid intern to work onsite 15-20 hours/week (ideally 9 a.m. - 5 p.m. Tuesdays and Thursdays, but we’re flexible on the day). You’ll partner with our team to set up, shoot, and handle post-production work for our ABM videos in partnership with our Sales team. This internship will give you experience in the mechanical aspects of video production. 

In this role, you will be responsible for providing data-driven insights to inform key strategic decision making across the company, with an emphasis on market research. You will be designing, executing and analyzing primary market research to help answer our biggest strategic questions. The ideal candidate enjoys playing a significant role in setting company strategy, has a proven track record of uncovering market insights, and thrives in a hyper-growth environment. If you’re a data-driven market researcher with strong communication skills and a “get stuff done” attitude, read on!

DraftKings is looking for a Product Designer to join the Daily Fantasy Sports (DFS) design team. You’ll support our senior designers who own the visual design and user experiences of our native app and desktop products, while collaborating closely with our product and engineering teams. We’re scaling rapidly but we’ve maintained the entrepreneurial, start-up spirit behind everything we do and when you join our team, you’ll help us continue to pave the road in our industry.

Sell Madaket’s EDI Enrollment, Payer Enrollment, Credentialing and beyond SaaS solution suite. Turn our targeted prospect list into customers. Sales forecasting and pipeline management. Manage (matrix) sales support team through the process of customer acquisition and onboarding. Understand healthcare industry segments served, and keep abreast of developments in the market. Develop comprehensive understanding of products and functionality, and be able to demonstrate with aplomb. Exhibit strong business acumen for evaluating, growing and closing sales opportunities.  Display the ability to work cross functionally within RCM stakeholders, operations, and executive leadership. Ability to navigate business processes and legal requirements to negotiate contracts. Consistent success exceeding quarterly and annual sales targets. 

Investigate product issues spanning the domains of materials, mechanical, electrical and software. Implement changes to product design or manufacturing process. Design experiments, interpret test results, and analyze field data to guide design efforts and identify product shortcomings. Become an expert in Formlabs' 3D printing technology, and collaborate with design teams on corrective actions, design reviews, and validation testing.

As an Associate Sales Engineer you will be a key technical advisor for our award-winning products enabling our industry leading customer base to meet their technical goals and challenges. SmartBear has played a role in the Uber you ordered, the banking app you use, the item you posted for auction, or that flight you just purchased. Our software is downloaded every 6 seconds (5.25 million downloads a year) and we have over 25,000 customers (Google, Apple, Microsoft, Uber, GE and SalesForce to name a few) in 194 countries. We have real products, real customers and great compensation.

This role will be responsible for developing, driving and implementing product marketing activities across the leadership product portfolio – which includes Skillsoft Leadership Development Program, Business Skills and Digital Transformation. Activities include go-to-market, product content ideation, creation and execution, field enablement, and on-going marketing support for the Skillsoft Leadership product portfolio. Working closely with the Product Management team, this hands-on role will lead cross-functional market launches and develop strong product positioning and prospect-facing content to support demand gen and brand awareness initiatives to help achieve revenue targets.

In this role, you will be instrumental in creating a cutting edge, global talent management strategy that continually leverages our current technology and drives significant internal adoption. This newly created role is paramount in leading the charge to ensure Skillsoft's internal talent management programs generate positive business impact while creating a culture of groundbreaking talent innovation that employees will value, and other companies will want to emulate.

As the Technical Problem Manager, your primary responsibility is to lead cross functional teams to track problems within our infrastructure technology and product, and identify areas of opportunity to improve the quality of product and service by applying preventative measures. We are looking for a passionate leader and problem solver. The successful candidate will build excellent working relationships with multiple teams, empower his/her team to ensure identification, closure, prevention and root cause of problems are found in a timely manner. All aspects of the work will be well structured and conducted utilizing ITIL practices adapted for service offerings.

Last year, our business interns helped redesign our USA sales plans and helped overhaul our global logistics infrastructure. If you have a broad skillset and enjoy solving interesting problems in unique ways (what we like to call “hacking”), we want you to join us as an MBA Intern.

We need a hunter – someone who is fearless, assertive and hungry. We need someone who can communicate effectively with both internal customers and candidates with various levels of experiences. If your answer to “how do you find top candidates” is “I post a job and pray the candidates answer” then this job is not for you. The ideal candidate will have a passion for recruiting and for driving visibility and accountability around the hiring process for all parties that are involved. This is a highly critical and visible position at Rapid7 and we are looking for the best of the best. If this is you, come join an incredible team.

This role is designed to be both customer and internally facing, supporting our Advisory delivery team. One core tenant of the role is to enable delivery consultants success through innovative offering creation, scoping of projects, and solutioning with customers. Applicant will perform evaluations of IT and information security infrastructure within customer environments across a broad range of industries, and across a broad range of frameworks and control sets. Work closely with customers to truly understand their needs, where they have gaps, and creating innovation approaches to managing cyber risk. Document and communicate technical findings and recommendations to customer personnel. Assist with the creation and maintenance of a knowledge base of methodologies and recommendations aligned with standards such as PCI, ISO, HIPAA, and other regulatory and industry oversight groups. Advise on security best practices as they relate to Rapid7 technologies.

Support the General Counsel and other senior staff with administrative tasks including: calendar management, document preparation and coordination of travel. Manage, organize and track legal entities. Prepare various documents and forms including corporate resolutions, board consents, operating agreements, powers of attorney, Secretary/Share Ownership Certificates. Assist with entity formations/registrations and liquidations. Manage the selection and appointment of directors and officers, in coordination with outside counsel. Assist with preparation and filing of annual regulatory filings for domestic and international subsidiaries. Review invoices from registered agents to ensure conformity with company guidelines. Keep and maintain up-to-date minute books and other corporate governance materials.

The Marketing Associate will be responsible for marketing related activities to improve brand awareness, organize our email campaigns, contribute to our blog, as well as sales generating activities such as account-based marketing, lead generation, and trade show coordination/logistics. Specific job activities include, but are not limited to:

We’re growing quickly and are seeking a Senior Accountant who thrives in a fast-paced environment. You will be an integral part of the Finance Function and will report directly to the Accounting Manager. As the Finance team scales, you will be tasked with executing and refining newly implemented controls, improving the month end process and related reconciliations, and assisting with all aspect of General Ledger maintenance. Sound good to you? Join us.

DraftKings Inc. is looking for a creative associate content editor/creator who can support a growing media team’s variety of production needs. This individual will do more than edit video; they will play an integral role in our live programming schedule. Utilizing our industry experts, the Video Editor will help create timely, actionable content that will be distributed on all DraftKings properties and syndicated partners to our massive fantasy audience.

Edit Marketing deliverables for use online and offline -- articles, blog posts, landing pages, whitepapers, press releases, newsletters, emails, case studies and presentations. Serve as peer editor for works created by others in the organization. Analyze competitor communications to ensure we are emphasizing our points of differentiation. Maintain the Netcracker voice while writing/editing. Write ad hoc copy for social media posts. Incorporate SEO, tags organically and purposefully.

As the Director of the Everbridge Database Reliability Engineering team, you are responsible for ensuring overall service quality and availability of Everbridge's data solutions. The technology platforms that we support automate the international delivery of critical information to help keep people safe and businesses running. We are a 24x7x365 distributed team that can do our job anytime, anywhere on the planet with an Internet connection. Our holistic understanding of various technologies allows us to effectively maintain a heterogeneous blend of worldwide public and private cloud services where lives and livelihoods are at stake in the event of failures. We are dedicated, passionate people who are committed to internal/external customer service and doing the right thing.

You will provide leadership across Back-End Engineering and help guide the overall engineering vision for our MicroServices Architecture. You will lead and participate in architecture discussions with our architects and platform team to help define the core platform APIs to support our Mobile- and WebApps. You will also participate in design reviews and recommend improvements. You will be part of a team that is committed to writing test-backed, clean and reusable code. As an expert Backend Engineer, you will recommend improvements and create consensus through self-confidence, clear communication and the technical skills to back your decisions. You think that polyglot developers are the future and have a passion for elegant, readable and maintainable code.

Physically receive inbound parcel and freight shipments and enter the transaction in our ERP system. Operate powered industrial trucks (reach truck / forklift / pallet jacks) moving material into and out of MF facilities, and in tight spaces. Help drive a safety culture for storage and forklift operations. Work closely with our Customer Support and Print Systems Engineering teams to ensure inbound shipments are properly received and categorized for inspection and rework. Support all logistics functions at our 85 School Street office. Ship outbound parts and finished goods to our global partners as needed. Manage outbound sample part and warranty shipments. Work with carriers, couriers, and freight forwarders to move anything anywhere to support Markforged activities Return shipping label generation.

We’re seeking a Principal Product Designer to create a shared vision of B2B experiences at Toast. You’re right for this role if you’re a highly strategic thinker with the ability to dive down into the nitty gritty details; you love to mentor others - empowering team members to deliver intuitive experiences that “Do right by the customer”; and your high quality work and collaborative style inspires others to the point where people ask to work with you.

In this role you will be responsible for pricing analysis and recommendations across Toast’s suite of product offerings. You will need to be a self-starter with strong analytical skills and a proven track record of completing analyses and implementing price tests and changes in a high growth environment. The pricing manager will drive the development of new business models, optimize pricing and packaging offerings, and contribute to shaping Toast’s pricing strategy.

We’re reimagining sports and technology.  DraftKings is bringing sports fans closer to the games they love and becoming an essential part of their experience in the process. An industry pioneer since our founding in 2012, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do and we think you will too. Create in a groundbreaking community. The Associate Copywriter will be a

You will work with internal Rapid7 teams and the company’s growing Rapid7 partner network to ensure we prioritize integrations that drive the maximum market impact and service the broadest addressable market. This role is also critical is liaising with Technology Partners in determining their integrations use-cases and support needs as we build the biggest technology ecosystem! The scope of your responsibilities will grow as needed to make sure that you can succeed in your job and drive the maximum impact!

Design intuitive experiences across mobile and responsive web platforms - delivering easy to follow wireframes, workflows, and prototypes. Collaborate with user research and product management to understand customers, translating understanding into design artifacts that shape thinking. Regularly conduct design reviews to obtain feedback, iterating on the designs to improve results. Define success metrics - tying efforts to business and customer value. Proactively identify and contribute ideas as a catalyst for driving positive change.

Take ownership development, maintenance, testing strategy, design discussions and operations of a full stack team, with API services written primarily in C# with SQL databases hosted in AWS. You will be developing systems and APIs that power a rich set of applications used by a large and passionate group of users every day. Care about agility as much as you care about scalability. We roll out products very quickly and are looking for a team that can pivot at a moment’s notice. Work with your team under fast deadlines to design, build, and deliver innovative applications. Lead your team in design sessions and ensure your team delivers high quality work that aligns with the mission of our platform.

Acquia is looking for a Talent Acquisition Business Partner to join our global team and accelerate recruiting for key areas of our business. This role is a great opportunity to have a direct impact fueling business growth and building recruiting strategies that deliver. You will be responsible for a wide-range of roles across our Sales organization and support hiring across multiple teams from Global Account Management, Enterprise and our BDR team - the future sales leaders at Acquia!

Create analysis of how data science models perform across user segments, verticals, and other relevant data splits. Monitor production models and identify areas where production models could be improved based on trends. You will also estimate the value added by those improvements and flag models that are performing below expectations. Perform deep dive insight analysis to discover customer behavior patterns. Collaborate with analytics partners around the company who are conducting tests that leverage data science products. Collaborate with Product Management to investigate new features and prioritize backlog. Work with data engineers to understand lifecycle of data science model.

We’re looking for an Account Manager (AM) to join our dynamic, growing Brand Partnerships team at DraftKings. The AM will partner with Sales Directors and Integrated Marketing and other stakeholders during the full sales life cycle, facilitating all aspects of brand partnership campaigns. This role includes analysis, planning, research, project management, and brainstorming. 

Design and maintain our engineering documentation strategy, templates and file structure. Collaborate with the Design Engineering and Manufacturing Engineering teams to process engineering change orders (ECO's) and Bill of Materials (BOM's). Maintain PLM systems for accuracy and accessibility of documents.

Reporting to VP Senior Director of Global Revenue Operations, this role will be the Business Operations Manager for the Technical Services Operations partnering closely with the SVP of Technical Services and the Technical Services leadership team (TSO includes Sales Engineers, Partner Technical Enablement, and Professional Services). In this critical role, the Business Operations Manager will have responsibility for the management cadence of the Service Operations team, business reviews and reporting, planning processes, and lead critical improvement and operational initiatives of behalf of the TSO leadership. This role will support North America, EMEA, and APJ.

Touchplan® is seeking an experienced sales professional to join our team. The ideal candidate will have a proven track record exceeding quota and develop customer accounts in a fast-paced, high growth environment. Must be a self-starter with exceptional networking and customer acquisition skills, who thrives under pressure, and who knows how to close deals. Responsibilities: Become an expert in the value, benefits, features, and application of

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Formlabs develops the most powerful and intuitive software experiences in the industry. 3D printing remains a fairly complex and intimidating process, and our ultimate goal is to bring this exciting new technology to a broad variety of users in the most accessible, friendly, and empowering way possible.

Attivio is looking to hire a Technical Support Engineer. In this role, you will work directly with our Fortune 500 customers and partners to solve complex technical issues with Attivio’s Big Data and search products. This position involves exposure to enterprise-level applications, complex distributed systems and Java troubleshooting. Our ideal candidate will have a software support background interfacing with customers and a drive to work at the code level. The incumbent in this role will be expected to participate in a low-volume monthly on-call rotation.

The Data Engineer will help build, run and improve the current data engineering platform while contributing to the design and rollout of the next platform iteration. You’ll be working cross-functionally with several teams including Analytics, Product, Marketing and eCommerce. Your key focuses will be building up our data warehousing infrastructure and providing best practices for data engineering.

Develop mobile apps as part of a rich set of applications used by a large and passionate group every day. Utilize a strong knowledge of OOP and REST design principles to build scalable applications that consume server-side APIs to deliver smooth mobile apps. Care about agility as much as you care about scalability. We roll out products very quickly and we’re looking for a team that can pivot at a moment's notice. Collaborate with team members in cross-functional roles.

Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The company’s patented software platform uses machine learning supplemented with customers’ knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and

Tamr Project Managers partner with our clients to deliver transformational business outcomes. Working with some of the largest companies around the world (Global 2000), our Project Managers pride themselves on not only building good relationships within the internal team, but also within the client teams. Our ideal Project Manager is organization guru, that has ability to command respect, but at the same time has capacity for processing myriads of dependencies and outline critical paths navigating around potential bottlenecks.

The ideal candidate for this position will have a strong interest in healthcare and technology, excellent quantitative skills, and experience analyzing large databases. The candidate must also possess excellent written and verbal communication skills so as to work effectively in cross-functional internal teams and communicate externally with clients. An ability to work in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism is crucial to this role at BHE.

About Panorama: Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in

The role of the Senior Tech Recruiter is to partner with the Tech department and other members of the People team to efficiently and thoughtfully hire a large volume of tech professionals. In particular, you will work closely with the Engineering team to support their rapidly growing team and hire Engineers of all levels, leveraging your prior knowledge of the local tech community. This role will be a core part of tech recruiting and talent brand and will require outstanding people skills, a strong ability to execute, and the ability to thrive in a fast-paced environment. 

Own all aspects of office operations and inventory. That includes making sure everyone has the equipment, furniture, supplies, and snacks that we need to do our best work. Assist and welcome all visitors to the office, anyone who walks through our doors should feel valued and comfortable. Manage relationships with vendors, service providers, and building management. Represent and champion the company culture. Collaborate with leadership on company events and programming that ensure that Alyce’s values are embodied and highlighted. Create and establish office procedures and processes to ensure the company runs smoothly as we grow, including systems to track office inventory, manage conference rooms, and all corporate software subscriptions. Assist the Operations Team with unique tasks and projects as they become available.

Work with a Regional Sales Manager to execute a territory plan by identifying and prospecting target accounts to uncover new business opportunities. Determine prospects' current communication structure and effectively articulate the value of Fuze. Connect prospects to the sales team for initial meetings. Consistently achieve (and exceed!) quarterly quotas and goals. Average 80 touch points (email/calls) per day. Conduct yourself professionally and cast Fuze in a positive light.

Our consultants create quality bespoke software in small teams, while following best practices. You'll work closely with other engineers, project managers, designers and our clients to define and implement digital experiences for web, mobile, and connected products.

Our Product Marketing team is one of our main drivers of growth at Formlabs, bringing multiple innovative products to market each year. We nearly doubled our materials library in 2018, and released two 3D Printers to market in 2019. We're not slowing down anytime soon. If you have a passion for our products, know how to deliver a strong message, and are eager to get things done in a fast-paced environment, we want you as our Product Launch Manager.

Are you interested in the kind of technology that powers Google's Knowledge Graph, IBM Watson, and Wolfram Alpha? Our vision is to build intelligent systems that drive the next generation of enterprise software, and we're not gonna pull it off on our own. We're looking for someone with experience using jQuery, AngularJS, and D3 to help us make our slick and responsive UX do more slick and responsive things. About you: You think client-side MVC is a big deal, whether it turns out to be as awesome as $.ajax or as unpleasant as

Markforged is looking for a growth-oriented Paid Acquisition Manager to lead Pay Per Click (ppc) media strategies across search engines, youtube, social media and other advertising channels. We’re looking for a roll-up-your-sleeves operator who takes pride in delivering measurable results and thrives in detail, organization, and analysis. You should have direct, hands-on experience developing, planning, launching, and analyzing digital paid marketing campaign.  This is a key role on the team. You will get assistance as needed from an outside agency.

Reporting to the Sr. Director of FP&A, the Manager Equity and Incentive Compensation Analysis and Accounting role is a new role chartered with the build out of an end-to-end incentive compensation function from equity issuance to analysis to incentive strategy. The role is responsible for managing all finance-related aspects of the company’s incentive compensation plans including stock plans and stock-based compensation, bonus programs, and other incentive plans. This is an excellent opportunity for someone to leverage their technical accounting background while transitioning into a broader analyst role driving the processes and influencing strategies that will make our incentive plans more effective and more efficient.

The Compliance Officer will be a self-starter and effective leader with experience driving change across multiple product lines and clearly communicating that program to internal and external audiences. The ideal individual will come to Toast with broad knowledge across key domains: payments, banking/lending, audit and assurance, and general corporate governance.

The Customer Success Manager will be the PI expert and assert the power of Talent Optimization to our customers. They will develop dynamic lasting relationships to manage and grow direct accounts for PI whilst enabling their customers to optimize their talent effectively. This will include driving customer objectives, supporting software utilization, and handling training with local Certified Partners. The ideal candidate will have the ability to understand and solve individual business challenges with confidence, while executing on specific tasks and projects at once.

Provide business planning, management reporting, and overall finance business partner support to key stakeholders. Work with department heads to help them establish their budgets and monthly forecasts, and provide commentary and analysis on actual results and its variance to budgets and forecasts. Act as a project manager, ensuring all budgets are accurate, comprehensive and completed on time. Provide financial modeling, financial analysis and valuation support for acquisitions, new product development, long-term contracts, and other ad-hoc financial projects.

Support on-going laboratory operations with a significant emphasis on receiving and opening packages, stocking consumables and supplies, and organizing various lab spaces and equipment. Provide support function for the laboratory organization and waste management. Provide support function for the facilities organization by helping with moves, organization of common spaces, relocations and Indigo events. Help with ordering, receiving, stocking and shipping. Help supporting the facilities and infrastructure in the laboratory. Help enforce Indigo’s safety policies and good work practices.

Catalant is looking for a passionate Digital Marketing Specialist to help define and execute our Marketing strategy. As part of the Demand Gen team, you will work closely with our Product Marketing and Design teams to translate our messaging and brand into compelling digital marketing campaigns. We’re looking for someone who is extremely collaborative, results oriented, and adopts a highly iterative approach to their work. If you thrive in a fast-paced environment and are eager to have significant impact on a fast-growing company’s go-to-market strategy, this role is for you!

We are looking for a talented Sales Development leader to join our fast growing Klaviyo Sales organization. The Outbound BDR Manager will be responsible for leading a team of Business Development Representatives to effectively prospect into target accounts and develop pipeline for the direct sales team. This includes hiring, goal setting, performance analysis, and day to day coaching and talent development. This role will be instrumental in developing Klaviyo’s future sales leaders as well as ensuring sustained business growth from the outbound channel.

In this role you will: Source, interview, and present candidates distributed across the US for Sales positions Implement and facilitate consistency of recruiting policies and procedures Successfully prioritize, manage and complete searches efficiently based on established benchmarks and metrics Develop sourcing strategies, plans and pipeline Successfully draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders, hiring managers and HR Business Partners Share ideas and collaborate on implementing strategies related to the sourcing of talent that will contribute to the long-range growth of the company

Klaviyo is a product driven company, and we’re passionate about user experience and design.  The Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – you will own the experience for at least one area/feature of the Klaviyo product.

The Digital Forensic Analyst provides a variety of highly technical analyses including the collection, processing, preservation, analysis and presentation of computer related evidence. The analyst will assist with digital investigations in complex litigation cases, intellectual property theft, fraud and employee malpractices. The analyst will have knowledge and use forensic tools and investigative methodologies to find responsive data during investigation.

Nuance is  seeking an Government Compliance Manager to advise the Commercial Legal Team on contracting with government agencies (Federal, State and Municipalities) in facilitating government sales through oversight and compliance. This team member will contribute and coordinate throughout multiple divisions of the organization to execute government contract and sales goals. As an integral member of the Legal Compliance Team, the Government Compliance Manager will have a thorough and detailed knowledge of the rules and regulations of government contracting and understands the complexity and requirements of government sales.

Nuance is working on a groundbreaking program that transforms patient experiences in healthcare, using a combination of purpose-built hardware and conversational AI technology. The technical product manager and product owner of Ambient Hardware will be responsible for defining and managing our ambient hardware (“clinical smart speaker”) device, working collaboratively with our hardware development team and the larger R&D organization. As a product owner, you will define all the hardware and device software functional requirements, take a lead position in managing our relationship with 3rd party hardware design and manufacturing firms producing the unit, and ultimately take accountability for the success of the resulting hardware product.

The Program Manager will serve as a leader playing an integral role in the future of the Nuance Enterprise Division by driving a strategic set of business programs to accelerate the optimization and growth of Nuance Enterprise globally. In this role, you will work across the organization with key business leaders leveraging the skills and knowledge of program management and business transformation to lead and deliver on the strategic divisional objectives.

Reporting to the Assistant Corporate Controller, the SEC Reporting Manager oversees all facets of Nuance quarterly and annual external reporting. This highly visible leadership role manages the filing calendar, consolidates all required inputs, prepares documents, and coordinates the review process to facilitate prompt, correct, and complete reporting. Additionally, this role serves as a primary technical resource for Nuance Accounting, providing research and guidance on matters related to GAAP compliance and changes in Accounting Standards. Finally, this position, in cooperation with the Corporate Controller, oversees the Nuance internal control management self-assessment process, including the design, execution, and evaluation of the effectiveness of internal controls.

We're looking for highly motivated Business/Systems Analysts with experience working with enterprise software systems. An ideal person has the demonstrated ability to evaluate complex business and technical requirements and formulate clear, concise documentation for a commercial web-based software product for use by the development and client services teams. Successful candidates will be strong team players but also able to work independently. Experience in the hospitality industry is a plus.

Our Talent Acquisition team is obsessed with building the best teams across Rapid7. As we continue to scale, we are looking for a Talent Acquisition Operations leader to drive the business forward through programs, data & analytics and innovation. As a key member of the Talent Acquisition leadership team this person will be charged with driving operational excellence across the global infrastructure of the TA organization. This is a highly visible position and will be responsible for leading the efforts that drive global talent acquisition outcomes, including process design, reporting, metrics and measurement, system integrations and implementations, training and compliance, tools, technology and programs. This role will report directly to the Director of Global Talent Acquisition and will work cross functionally with recruiters as well as business stakeholders and partners. 

Your role is to represent what’s best for a server or guest in their payment interactions with Toast, and make thoughtful tradeoffs with your resources. Your ability to communicate your prioritization decisions, technical nuances of problems, and the voice of the customer will help ensure millions of guests and servers across the country don’t have to think twice at the end of their joint experiences. 

As a leader on the payments team, we need your help working closely with the rest of the organization, merchants, card brands, processors, and other partners. Help us scale to millions of users, and provide restaurants with financial services that make their lives easier!

This position ensures the successful execution and delivery of programs and services to our clients, while simultaneously helping them achieve their overall program goals. The Client Delivery Manager oversees the delivery of services or service technology to the company's clients and/or customers. This position is responsible for supporting enterprise accounts through the delivery of services or service technology. Engages early with the customer, often during the sales cycle, to help shape a plan to deliver solutions that will transform their business. Leverages implementation best practices and Agero’s product set to formulate a plan that will deliver value quickly - and acts as a platform for future innovation – supporting the customer through implementation. Acts as the customer advocate - reporting progress, identifying, articulating and mitigating risk, and coordinating activities and resources. 

To support our continued growth, Interactions is hiring a Business Analyst is responsible for supporting the sales organization in the development of business cases, assisting in determining pre-discovery, ROI estimates, assisting with proposal creation and facilitating opportunities moving through pipeline from discovery to contracts.

As the Director, Technical Talent Acquisition, you will provide the strategic and operational direction for the design/delivery of all global technical talent acquisition programs, bringing recruiting and sourcing strategies that attract the very best R&D talent world wide.

The Associate Manager will identify additional opportunities to leverage Indigo’s products across multiple crops, market segments, and geographies by building a deep understanding of the external landscape and needs of growers. This person will also partner with other functions – including Data Innovation, R&D, Regulatory and Commercial – to lead strategic initiatives and improve existing systems, and support the Crop Product Management (CPM) team to advance microbial solutions that will continue to deliver extraordinary outcomes for growers around the world.

Summary: This is a non-attorney privacy compliance specialist based in Burlington that will be responsible for overseeing the implementation, maintenance of, and adherence to the organization’s HIPAA policies and procedures covering the access, use and handling of patient health information in compliance with federal and state laws and the healthcare organization’s information privacy practices.

The position is responsible for designated IP functions with a focus on patent portfolio management and technology transactions.  You will be responsible for assigning and managing patent preparation and prosecution matters to assure it meets the company’s standards of quality, timeliness and cost.   Management of patent disclosure process with research and engineering, and of patent applications in a variety of technology areas; Patent portfolio management- conduct strategic analysis of company patent portfolio; Negotiate strategic software licenses, SaaS, alliance, and strategic partnership agreements for software, content, data, technologies and services to be used by the company on an ongoing basis or be integrated or incorporated into company offerings; Assist with all technology and IP contracting aspects of mergers & acquisitions, including due diligence support and negotiation of IP related matters in key M&A agreements, research partnerships and other transactions; and Managing various legal projects and other duties as assigned.

The Sr. Product Owner is a critical leader for the product delivery team at Nuance Healthcare. They are responsible for defining user stories and prioritizing the team backlog. Though they belong to the Product Management function, they are collocated with their scrum team(s), for which they will serve as the “customer proxy” to define and prioritize stories in the team backlog. They will work closely with the Product Manager, who is responsible for managing the program backlog; interfacing with the customer; and identifying market needs. The candidate will be a self-starter and will work on multiple deliverables with dynamic schedules.

We are seeking an experienced Product Manager for product management and product owner activities for NuoDB. As Product Manager, you will drive the product strategy and vision for how our customers deploy, use, operate, and manage NuoDB in the Cloud or on-premises.

Responding to customer email, phone, or web requests for assistance in a timely manner. Accurately logging all customer interactions. Troubleshooting a broad range of technical issues on the application, and OS levels. Developing a full understanding of all Rave products. Creating and reviewing knowledge base documentation and FAQs based on issue solutions. Participation in on-call rotation.