Jobs at Cengage Group

Develop qualified sales pipeline through targeted outbound prospecting, personalized multi-channel outreach, account research, consultative discovery, lead nurturing, and sales-ready handoffs. Manage complex institutional accounts, coordinate with Sales, Marketing, and Revenue Operations, maintain accurate CRM records, and use performance data to prioritize activities. Mentor colleagues, support onboarding, share best practices, and contribute to process improvements.

Develop qualified sales pipeline through targeted outbound prospecting, personalized multichannel outreach, account research, consultative discovery, lead nurturing, and CRM documentation. Partner with Sales, Marketing, and Revenue Operations to generate qualified meetings and opportunities. Manage complex accounts, mentor colleagues, support onboarding, and improve sales development processes.

The Software Engineering Manager will lead and optimize data transformation projects using AI, collaborate with various teams, and ensure project delivery while balancing technical debt and new features.

Manages and grows revenue across an assigned territory by supporting existing B2B education partners, identifying account expansion opportunities, forecasting revenue, and achieving sales goals. Develops regional account plans, conducts partner business reviews, collaborates with business development and marketing teams, connects partners with workforce funding sources, and tracks market trends. Maintains Salesforce data integrity, responds to partner inquiries, and travels occasionally to key accounts and conferences.

Build and maintain relationships with key education accounts, supporting implementation, adoption, retention, renewals, and growth. Serve as a trusted advisor to school administrators and coordinate with sales, training, product, and support teams. Monitor implementation progress, customer health metrics, renewal opportunities, and account expirations. Use data to guide strategic account meetings and resolve customer issues. The role requires strong communication, product knowledge, project coordination, and account management skills.

Leads ed2go’s Portfolio Management organization and portfolio strategy, overseeing catalog segments, lifecycle management, investment prioritization, content modernization, partnerships, and optimization. Uses market, customer, operational, and financial data to guide decisions supporting revenue growth, margin expansion, and long-term value. Partners with senior leadership and Finance, establishes performance reviews and operating rhythms, and leads transformation through AI, automation, and innovative content development.

Leads an Enrollment team to achieve revenue and enrollment goals through process adherence, reporting, mentoring, hiring, and performance management. Advises prospective students, supports a high-quality enrollment experience, improves operational efficiency, collaborates across departments, and manages external vendor relationships. The role requires consultative sales experience, inside sales or management experience, problem-solving skills, and flexibility beyond standard business hours.

The Senior Learning Manager develops and improves higher-education course materials and digital learning experiences using learning science, instructional design, research, and market insights. Responsibilities include advising authors, reviewing content quality, designing accessible and inclusive digital content, maintaining creation guidelines, developing author talent, coordinating vendors and subject-matter experts, and monitoring EdTech, competitive, and discipline-specific trends.

Supports monthly, quarterly, and year-end close processes, account reconciliations, consolidations, financial reporting, balance sheet analysis, data validation, audit requests, and BlackLine controls. The role researches reporting differences, maintains documentation, coordinates with accounting and finance teams, and assists with process and control testing in a global public-company environment.

Leads the Milady beauty education content portfolio, developing evidence-based product and business strategies through market, customer, competitive, and financial analysis. Oversees portfolio lifecycle, content development plans, budgets, timelines, quality, and performance. Coordinates cross-functional teams, collaborates with Marketing and Sales, engages authors and customers, conducts market testing, and supports adoptions through positioning, presentations, campus visits, and industry conventions.

Leads Cengage’s royalty payments and product finance operations, including royalty models, contributor payments, product data, system ownership, reporting, audit support, and risk control. The role manages a team, develops scalable processes, oversees data setup across finance systems, drives complex improvement initiatives, resolves contributor issues, and presents analyses and recommendations to executive leaders.

Administer and configure SAP Concur Travel & Expense, including workflows, policies, audit rules, reporting, integrations, and corporate card programs. Troubleshoot system issues, maintain data integrity, support upgrades, and analyze spending for compliance and savings. Provide user support, documentation, training, onboarding, and coordination with Finance, HR, IT, Procurement, SAP Concur support, and technical teams.

The Analytics Architect will design and implement cloud-based analytics solutions, maintain data pipelines, ensure data quality, and collaborate with teams to enhance operational efficiency.

Manage and drive customer renewals via proactive engagement, CRM pipeline management, and cross-functional collaboration with sales to minimize churn, identify expansion opportunities, and support forecasting and reporting.

Lead a team to enhance Cengage Learning Platforms by implementing AI-first strategies, improving software delivery processes, and ensuring product quality.

Generate and qualify sales leads through calls, emails, LinkedIn outreach, and marketing follow-up. Research higher education institutions, identify decision-makers, nurture prospects until sales-ready, schedule impactful client meetings, and maintain accurate CRM activity records for account management teams.

Own and execute strategic account plans that drive revenue growth and customer success. Analyze customer data, usage trends, and market conditions to identify opportunities and risks; recommend tailored solutions, engagement strategies, and pricing considerations. Serve as a strategic customer consultant, build executive relationships, influence cross-functional go-to-market initiatives, oversee account planning and deal governance, and ensure compliance with internal standards.

Lead enterprise CRM and Salesforce transformation programs from strategy through delivery. Own scope, governance, roadmaps, budgets, risks, vendors, integrations, platform modernization, adoption, and business outcomes across multiple Salesforce clouds. Partner with executive sponsors and cross-functional global teams spanning technology, product, sales, marketing, customer success, data, and operations. Drive CRM analytics, automation, AI-enabled capabilities, customer data initiatives, and governance using Agile, Waterfall, or hybrid delivery methods.

Lead and execute an enterprise DevOps transformation program across platform engineering, SRE, FinOps, DevSecOps and AIOps. Establish governance, demand intake, service ownership, scorecards (DORA, SLOs), roadmaps, risk controls, and measure value realization while coordinating cross-functional change and vendor transitions.

Embed with strategic higher-education partners to design, build, and ship production AI and platform integrations (LLM/RAG, LTI) across Cengage products. Own end-to-end deployments, write production code, ensure compliance and accessibility, evaluate AI safety and outcomes, mentor FDEs, and translate field learnings into product roadmap contributions.