Jobs at Carrington Holding Company, LLC

Supports mortgage litigation and residential loan servicing matters by managing legal cases, pleadings, discovery, subpoenas, settlement documentation, deadlines, outside counsel coordination, title claims, and compliance activities. Maintains case records, reports, correspondence, and documentation while providing administrative and legal support to in-house attorneys and business stakeholders. Requires mortgage banking, servicing, and litigation case management experience.

Prepares, files, reviews, and follows up on VA, USDA, PMI, FNMA, and FHLMC supplemental mortgage claims and appeals. Ensures documentation, claim accuracy, quality review corrections, agency submissions, and payment follow-up comply with investor and agency guidelines. Manages multiple deadlines while communicating with internal and external stakeholders.

Supervise loss mitigation finalization teams handling mortgage loan modifications and partial claims. Oversee reversals, compliance timelines, investor portal updates, payment verification, reporting, quality control, workflow, training, and performance management. Troubleshoot system errors, coordinate with client relationship managers and prior servicers, and prepare month-end reports for leadership and investor reporting teams. Ensure compliance with FHA, VA, USDA, FNMA, FHLMC, and Ginnie Mae requirements.

Reviews and reconciles default mortgage insurance claims for accuracy and compliance with investor and insurer requirements. Validates expenses, taxes, insurance, interest curtailments, and claim documentation; identifies and resolves errors before submission. Performs audits, documents claim activity, escalates trends, and meets strict filing deadlines while managing multiple priorities.

Performs financial reconciliation and loss analysis for liquidated mortgage loans, verifies claim proceeds, prepares supplemental claims and posting tickets, and ensures accurate documentation. Investigates avoidable losses, supports quality reviews, follows GSE and government-insured claim guidelines, recommends process improvements, and escalates compliance issues. Requires mortgage default servicing knowledge, accounting and reconciliation skills, strong written communication, attention to detail, and proficiency with Word, Excel, and LoanServ.

Processes loan-level accounts receivable, reviews vendor invoices, adjusts receivables, provides revenue estimates, reconciles month-end general ledger reports, and maintains balanced accounts payable bank accounts in compliance with company policies, investor guidelines, and applicable laws.

Reviews loss mitigation underwriting decisions, approvals, denials, income calculations, and modification conversions for accuracy and regulatory compliance. Ensures files are complete, properly documented, and tasks are correctly completed in Fiserv. Tracks errors, reports trends, supports process improvements, trains new hires, and assists leadership with projects.

Leads post-close mortgage loan operations across all origination channels, including loan delivery, endorsements, records management, due diligence, compliance, quality control, and risk management. Oversees managers and staff, establishes performance standards, audits operations, resolves issues, develops training, partners with IT on system improvements, and collaborates with capital markets, servicing, treasury, operations, vendors, and senior leadership.

Manages wholesale sales Account Executives and broker relationships across an assigned region. Drives sales goals, coaches staff, develops broker accounts, oversees loan submissions, forecasts production, and ensures compliance with mortgage regulations. Promotes government, conventional, non-QM, and specialty loan products while partnering with operations to improve file flow and service quality. Represents the company at industry events and supports regional budgeting, training, and strategic execution.

Develop and maintain mortgage broker and seller relationships to drive wholesale and correspondent loan production. Identify and approve new partners, explain loan programs and policies, train partners on submission and underwriting systems, manage the loan pipeline, and coordinate with processing, underwriting, closing, and funding teams. Ensure regulatory deadlines and compliance requirements are met while providing strong service throughout the loan process.

Investigates and resolves credit bureau disputes, complaints, inquiries, and reporting corrections. Reviews mortgage servicing records, payment histories, escrow activity, balances, and loan adjustments; submits updates through E-Oscar; ensures compliance with Metro 2, FCRA, RESPA, TILA, CFPB, and company policies; collaborates with internal departments and tracks dispute trends.

Processes loss draft and property damage claims, checks, documents, inspections, and claim packages. Reviews repair estimates, depreciation, costs, and draw eligibility; evaluates exceptions and claim risk; initiates fraud processes when needed; monitors vendor service quality; handles customer inquiries; and ensures compliance with company policies and applicable laws.

Develop and maintain broker and seller relationships to sell wholesale and correspondent mortgage loan products. Source and approve new brokers, train and advise on company programs and systems, act as liaison across underwriting/processing/closing to ensure timely loan closings and purchases, manage pipeline and CRM, ensure regulatory and company compliance, and provide high-level customer service.

Develops and maintains mortgage broker and seller relationships to generate wholesale and correspondent loan business. Identifies and approves new partners, explains loan programs and policies, supports submissions, trains partners on online systems, manages the loan pipeline, and coordinates with underwriting, processing, closing, and funding teams to ensure timely transactions and regulatory compliance.

Reviews FHA Part A mortgage insurance claims for accuracy, verifies foreclosure and default timelines, confirms required documentation, communicates corrections, documents quality checks, and submits finalized claims for agency payment. The role also identifies trends, ensures compliance with investor and agency guidelines, and manages multiple deadlines while supporting default servicing processes.

Leads enterprise product and technology integrations, cross-functional projects, AI and automation initiatives, business analysis, vendor coordination, executive communications, and change adoption. Develops requirements, implementation plans, business cases, risk strategies, and executive reporting while ensuring initiatives meet scope, schedule, compliance, and organizational objectives.

Completes and monitors residential mortgage bankruptcy ledgers, including proofs of claim, motions for relief, notices, reconciliations, filings, and closures. Verifies payment histories, resolves discrepancies, researches servicing records, handles escalated inquiries, performs manual calculations, and supports bankruptcy documentation. The role also identifies process improvements, coordinates with internal teams and IT, provides training, and may sign bankruptcy documents. Requires strong accounting, research, communication, organizational, and deadline-management skills.