Teams at CallMiner

Develop and optimize B2B technology content supporting demand generation, thought leadership, events, webinars, social media, and the buyer journey. Translate complex AI and customer experience topics into engaging multi-channel content, maintain brand voice, apply SEO/AEO/GEO principles, coordinate external writers and agencies, and use performance data to improve results. Collaborate with marketing teams and subject matter experts while managing projects, stakeholders, deadlines, and editorial quality.

Owns and evolves the Gainsight customer success technology ecosystem, including configuration, governance, integrations, health scoring, workflows, reporting, and automation. Partners with Salesforce administrators, leads cross-functional business systems projects, manages requirements through deployment, improves customer success processes, and supports user adoption. Develops executive dashboards covering customer health, product adoption, renewals, expansion, engagement, and churn indicators.