Teams at BTicino Dominicana, S.R.L.

Leads enterprise customer enablement and CX initiatives across multiple divisions. Responsibilities include designing user research programs, synthesizing customer insights, developing multi-year digital adoption roadmaps, partnering with digital experience teams, tracking growth and retention metrics, building enablement teams, and establishing feedback loops to improve customer outcomes, platform engagement, feature utilization, self-service effectiveness, and revenue expansion.

Supports and optimizes HR technology by analyzing requirements, configuring HCM systems, testing enhancements, resolving production issues, maintaining data integrity, supporting integrations and reporting, and leading project workstreams. Partners with HR, Payroll, IT, vendors, and business stakeholders while ensuring privacy, security, governance, and compliance. Coaches users and analysts and drives continuous process improvement.

Build and extend SAP Commerce Cloud backend extensions across the type system, service, persistence, integration, and storefront layers. Develop resilient integrations with ERP, PIM, and CRM systems through middleware, design OCC APIs, and troubleshoot production issues using Commerce Cloud logs and Dynatrace. Own root-cause resolution, code reviews, documentation, technical design, estimates, testing, and delivery in an Agile environment.