Jobs at Boulevard

Own the technical strategy for enterprise and strategic sales cycles. Lead discovery, qualification, integration design, demonstrations, prototypes, RFPs, security questionnaires, and executive readouts. Advise on APIs, integrations, security configuration, HIPAA, PHI, and PII handling. Define integration requirements, create sandboxes, communicate product gaps, support implementation alignment, use AI tools for presales work, and coach sales teammates.

Build Boulevard’s Product Intelligence function by creating product data foundations, instrumentation strategies, analytical models, dashboards, and self-serve tools. Partner with Product and cross-functional leaders to analyze funnels, retention, cohorts, segmentation, and feature adoption, translating findings into clear recommendations. Establish scalable analytical processes, improve data quality, and influence product and business decisions through compelling narratives and visualizations.

Lead Counsel will advise product and business teams on commercial, payments and FinTech, regulatory, privacy, consumer protection, healthcare/MedSpa compliance, intellectual property, and employment matters. The role leads commercial contract drafting and negotiation, improves templates and legal processes, partners with Sales and Legal Operations, and independently manages legal matters for a growing SaaS company.

Own Support Operations across systems, processes, reporting, and strategic initiatives. Administer and optimize Salesforce, Intercom, and Jira; build integrations, workflows, dashboards, automations, and KPI reporting. Partner with Support leadership and Revenue Operations to improve data quality, customer handoffs, change management, and operational scalability. The role requires cross-functional project management, technical aptitude, documentation, and proactive analysis of support trends and performance gaps.

Build and manage Boulevard’s owned customer community from the ground up, including platform strategy, moderation, engagement, review-site reputation, feedback escalation, and influencer identification. Partner with Support, Product, Education, Paid, and Content teams to turn community insights into action. Track engagement, sentiment, and retention metrics, and occasionally travel for trade shows, brand events, and video shoots.

Build and manage revenue enablement programs for Account Executives and the broader revenue organization. Responsibilities include onboarding, sales methodology adoption, skill-gap analysis, AI-supported seller practice, product-launch readiness, playbook development, workshops, coaching, enablement technology management, and performance measurement. The role partners with sales, marketing, product, customer success, and revenue leadership to improve seller productivity, win rates, sales velocity, and quota attainment.

Own Boulevard’s SEO and AEO programs end to end, including technical SEO, content optimization, structured data, keyword and intent research, AI-answer visibility, dashboards, attribution, and organic pipeline growth. Partner cross-functionally with Content, Web/Engineering, Marketing Operations, Analytics, Product Marketing, and Growth. Monitor rankings, AI citations, referral traffic, and MQLs while improving automation and AI-supported content workflows.

Reviews and underwrites new merchant applications for KYC, AML, card-brand, processor, and regulatory compliance. Analyzes flagged transactions, merchant histories, and payment-processing statements to assess risk and recommend approvals or limits. Supports fraud detection and risk-management improvements, handles payment-related inquiries and escalations, and collaborates with internal teams and external partners.

Own the end-to-end vision and roadmap for Boulevard's AI Receptionist. Define how AI handles voice and text client interactions, design handoffs to humans, set success metrics (autonomous resolution, CSAT, adoption, retention), drive business outcomes and pricing, gather deep customer insight from self-care businesses, and lead cross-functional teams to deliver trustworthy, high-quality AI conversational experiences.