Teams at Blue Mantis

Lead FP&A activities for assigned business areas including budgeting, forecasting, financial modeling, management reporting, KPI dashboards, scenario analysis, and decision support. Partner with business leaders, Accounting, IT, and operations to drive resource allocation, improve processes, and automate reporting to support strategic and operational decisions.

Provide first-level technical support for managed-services clients via phone and web tickets. Troubleshoot, record, resolve, or escalate incidents, manage user accounts, and communicate ticket status within SLAs. Maintain punctual attendance and improve technical and customer-service skills.

Provide Level II help desk support for managed services clients: resolve phone and ticketed issues, escalate and assist Level I, maintain KB and documentation, configure endpoints, troubleshoot networks, security, printers and mobile devices, and communicate SLA status.