Bitsight Technologies Benefits Overview

Own post-sale success, retention, adoption, and expansion for strategic OEM and insurance partners. Serve as a C-suite advisor, lead executive reviews, guide integrations and enablement, identify expansion opportunities, monitor adoption and risk signals, and influence product strategy. The role also develops scalable customer success playbooks, mentors team members, and collaborates across Sales, Product, Engineering, and Services to drive predictable partner growth.

Manages complex, high-value enterprise customer relationships and strategic account plans. Advises C-suite stakeholders on cyber risk outcomes, leads executive business reviews, drives renewals and expansion, develops thought leadership, mentors junior CSMs, and improves customer success processes and team practices.

Own the full customer account lifecycle from onboarding through renewal and expansion. Manage customer health, adoption, retention, and growth across enterprise and commercial accounts. Build strategic account plans, lead outcome-based business reviews, engage executive stakeholders, identify expansion opportunities, and intervene proactively against churn risk. The role requires cybersecurity and risk management knowledge, strong executive communication, data-driven decision-making, and collaboration with sales, support, and product teams.