The Bilingual Customer Service Representative is the primary contact for clients, providing exceptional service and support while assisting clients with financial hardship programs. The role involves effective communication, problem-solving, and maintaining client relationships in a remote work setting.

As a Customer Service Representative, you will provide excellent customer service to clients in financial hardship programs through inbound and outbound calls, resolve client issues, and maintain client relations.

Negotiate delinquent accounts on behalf of clients, establish relationships with partners, and manage client finances while focusing on meeting clients' needs.