Teams at Bazaarvoice

Manage a full sales cycle for SMB customers: build and maintain pipeline via email/phone/LinkedIn, conduct discovery, present product value through demos/webinars, negotiate and close deals ($20K$50K ARR), and collaborate internally to meet quota.

Lead and develop Tier 1 and Tier 2 technical support teams for enterprise clients. Own escalation management, incident oversight, process modernization, KCS adoption, AI/automation initiatives, queue and SLA optimization, cross-functional collaboration, and data-driven performance improvements.

Review, evaluate, and code large volumes of user-generated content in English and Spanish to client-specific guidelines. Complete paid training, meet performance metrics, perform QA, attend coaching, and work a semi-flexible 16–29 hour weekly schedule including weekend hours.