Teams at AuthorClimb

Own the support inbox for self-published authors, provide onboarding and troubleshooting, manage billing and account questions, maintain help documentation, and share prioritized customer feedback with the product team. Build scalable support processes such as saved replies, FAQs, and escalation paths while delivering empathetic, precise written communication in a remote, asynchronous environment.

Own AuthorClimb’s full marketing function, including positioning, messaging, channel strategy, funnel measurement, launches, and team development. Lead growth across paid social, search, SEO content, email, and partnerships while personally producing high-quality marketing copy. Manage the full customer journey from first impression through paid subscription and report on performance. Hire and develop content and growth marketers as the company scales.

Build and ship end-to-end product features across an author analytics dashboard, marketing site, free tools, billing, email, and AI-assisted functionality. Design data models and APIs, integrate third-party services, develop production LLM features, and maintain testing, monitoring, performance, and observability. The role includes code review, technical documentation, independent product decisions, and close collaboration with the founder in a remote-first environment.