Teams at AuthorClimb

Own the support inbox for self-published authors, provide onboarding and troubleshooting, manage billing and account questions, maintain help documentation, and share prioritized customer feedback with the product team. Build scalable support processes such as saved replies, FAQs, and escalation paths while delivering empathetic, precise written communication in a remote, asynchronous environment.

Own paid acquisition end to end, including campaign builds, budget pacing, optimization, creative testing, landing-page iteration, funnel measurement, experimentation, and channel expansion. The role requires hands-on Meta Ads expertise, performance marketing experience, analytical rigor, and conversion-rate optimization skills. The marketer will collaborate with design and engineering while making spend decisions based on unit economics and subscription conversion data.

Own end-to-end product design across AuthorClimb’s marketing site and data-dense dashboard. Responsibilities include problem framing, user flows, UI design, design systems, dashboard analytics, marketing pages, prototypes, engineering specifications, accessibility, and final polish. The designer will be the sole design owner, collaborating directly with the founder and engineering team in a remote, fast-shipping environment.