Jobs at Aura

Own partner revenue operations through data transformation, billing accuracy, forecasting, and GAAP-compliant reporting. The role maintains and troubleshoots Python and SQL billing logic, develops invoicing flows, validates enrollment data, supports revenue recognition, and contributes to integrations and ad hoc projects. It requires analytics, financial and accounting knowledge, advanced Excel, Databricks, and experience translating business requirements into technical data logic.

Build and maintain full-stack monetization features across web and mobile, including enrollment flows, paywalls, subscriptions, reactivation, and marketing integrations. Collaborate with Product, Design, Marketing, and Data teams to run experiments and improve revenue outcomes. Use analytics, observability, AI-assisted development, testing, and software engineering best practices to deliver reliable products for millions of customers.

Proactively contact existing Aura customers through outbound calls to recommend upgrades and additional digital protection products. Advise customers on personalized online safety solutions, meet monthly upsell and revenue targets, develop consultative sales skills, stay informed about cybersecurity trends, and collaborate with teammates to improve sales approaches and customer experience.

Retain customers through inbound cancellation calls, conduct outbound payment recovery calls, resolve concerns, provide proactive support, and identify upsell opportunities. Educate customers about identity protection, privacy, and security solutions while maintaining customer satisfaction and meeting performance metrics. This is a fully remote role requiring a self-motivated, engaging team player with sales or retention experience.

Handle inbound enrollment calls from prospective customers, understand their needs, and recommend the appropriate Aura plan. Meet or exceed monthly sales quotas, explain Aura’s digital protection products, provide online safety guidance, and collaborate on improving sales processes. The role requires strong communication, listening, product knowledge, CRM and Salesforce experience, self-motivation, competitiveness, and the ability to work effectively in a fast-paced SaaS sales environment.