Teams at AssetWatch

Leads Sales Operations for Sales and BDR teams, overseeing funnel analytics, forecasting, territory planning, capacity and quota modeling, operating rhythms, process improvement, reporting, and productivity initiatives. Partners cross-functionally with Sales, Finance, Marketing, Enablement, Customer Success, and Business Applications. Manages and develops the Sales Operations team while driving data-informed recommendations, system improvements, adoption, and measurable business outcomes.

Provide technical and customer support for hardware and network outages through phone, email, software, and internal requests. Diagnose issues using multiple software tools, coordinate with internal and external stakeholders, communicate solutions, meet response-time targets, gather product feedback, identify proactive improvements, and build strong customer relationships. The role is remote-first and supports customers across manufacturing environments.

Leads and scales the post-sale customer success organization, overseeing customer retention, expansion, adoption, renewals, and customer outcomes. Manages 20 or more Customer Success Managers and Leads, develops scalable lifecycle processes, integrates AI into customer success operations, and partners cross-functionally on product and revenue strategy. The role also manages strategic accounts, international expansion across Mexico and Latin America, team development, performance metrics, customer advocacy, and operational excellence.