Jobs at Ascensus

Troubleshoot and improve enterprise AI systems, including LLM responses, prompts, RAG, agent workflows, tool calls, and backend integrations. Analyze logs and telemetry, identify root causes, document issues, collaborate with engineering and product teams, and enhance reliability. Train internal users, conduct demos and office hours, support adoption, and translate technical problems into actionable improvements.

The Principal DevOps Engineer will lead technical direction for DevOps practices, design CI/CD pipelines, manage cloud-native architectures, and mentor teams to optimize delivery processes.

Drive territory sales by building and expanding relationships with advisors, consultants, plan sponsors, and institutional partners. Support RVP in territory execution, pipeline management, proposal development, and CRM updates. Provide consultative retirement plan guidance, deliver presentations and events, monitor performance versus goals, and collaborate with internal teams while maintaining compliance and product knowledge.

Supports enterprise risk management by identifying, assessing, monitoring, and mitigating organizational risks. Manages incident response tracking, performs risk and control assessments, coordinates privacy incident evaluation and regulatory notifications, administers access reviews, and supports audits, governance meetings, disaster recovery, business continuity, and process improvement initiatives. Collaborates with senior leaders and cross-functional stakeholders to analyze issues, document recommendations, and track corrective actions.

Leads and develops a cross-functional software engineering team delivering and operating an enterprise AI platform. Responsibilities include coaching engineers, improving software development, testing, DevOps, support, reliability, observability, and delivery practices; partnering with product, architecture, AI, and business leaders; hiring and developing talent; and occasionally contributing hands-on to coding, debugging, automation, technical spikes, and code reviews.

Leads Ascensus Retirement’s institutional and strategic partner business, owning partner-channel growth, retention, profitability, P&L, client satisfaction, and new partner acquisition. Develops strategic partner plans, executive relationships, sales enablement models, pipeline discipline, and cross-solution expansion opportunities. Oversees relationship management talent, budgets, compliance, client risk mitigation, and performance scorecards while coordinating product, marketing, operations, technology, finance, and sales teams.

Process and manage incoming mail requests for 529 plans: sort, open, scan, archive, and transmit time-sensitive checks. Provide client service, follow documented procedures, ensure data security, meet productivity and quality standards, and support team projects during peak season.

The Senior Business Systems Analyst leads data requirements for enterprise data initiatives, bridging business and technology to ensure data governance and quality in a regulated financial environment.

The Account Services Representative assists Client Service Managers in providing top-notch service, resolving client requests, coordinating transactions, generating reports, and managing projects efficiently.