Teams at ArdentMC

Administer and optimize ArcGIS Enterprise environments, including geospatial services, datasets, upgrades, monitoring, performance tuning, automation, and cloud modernization. The role supports ArcGIS Enterprise on Amazon EKS, automates service publication and data workflows, conducts load testing and capacity planning, troubleshoots platform issues, and maintains technical and change-management documentation in a federal government environment.

Provides Tier 2/3 technical support across enterprise applications, infrastructure, networks, integrations, and hybrid environments. Troubleshoots complex incidents, manages ServiceNow tickets, supports deployments and changes, performs root-cause and trend analysis, maintains technical documentation, and contributes to operational reporting, SLA tracking, and service improvements.

Designs, configures, troubleshoots, and optimizes secure network connectivity across cloud, hybrid, on-premises, and legacy environments. Monitors network performance, resolves incidents, supports controlled infrastructure changes, maintains technical documentation, and prepares operational reporting. The role also supports resilient cloud integration, security controls, service restoration, root-cause analysis, and formal IT service-management processes.