Jobs at Arcadia.com

Serve as the commercial finance lead partnering with CRO and GTM leaders to own revenue forecasting, quota-setting, territory planning, and commercial metrics. Build models and dashboards (ARR, NRR, ACV, CAC, LTV), support QBRs and investor materials, drive integration across teams post-acquisition, partner with Marketing on CAC and spend efficiency, and continuously improve FP&A tools and automation.

Lead design and implementation of global total rewards and People Operations programs, oversee HRIS, compliance, benefits, compensation, equity, and people data. Build and manage a team, partner with Finance/Legal/Executives, adopt AI/automation, run benchmarking and pay equity analysis, and scale systems and processes across multiple regions.

Lead and rebuild Customer Success, Support, and Advisory/Delivery into a product-centric, technical, single-relationship organization. Design and roll out a journey-based customer lifecycle operating model, own retention and health scoring, implement AI-enabled tooling, hire and upskill technical CSMs, define RACI and operating rhythms, and transition energy solutions delivery into a client-facing advisory function.

Lead company-wide adoption of AI by embedding with teams, mapping workflows, and designing and shipping reusable Claude skills, agents, and automations. Build champion network, codify patterns and playbooks, ensure governance and compliance, and measure adoption and time-saved to scale impactful workflows.