Jobs at Arcadia (DC)

Serve as the commercial finance lead partnering with CRO and GTM leaders to own revenue forecasting, quota-setting, territory planning, commercial metrics, dashboards, investor and board reporting, marketing spend efficiency, post-acquisition commercial integration, and ad-hoc strategic analyses to scale FP&A processes and automation.

Lead global total rewards and People Operations functions, designing compensation, benefits, equity programs and modernizing HRIS, compliance, and processes. Build and manage a team, partner with Finance/Legal/ELT, adopt AI/automation, and ensure scalable, locally compliant execution across global sites.

Lead and transform Customer Success, Support, and advisory/delivery into a product-centric, technical, consultative organization. Design and roll out a journey-based customer lifecycle operating model, establish single relationship-owner coverage, own retention/NRR accountability, upskill CSMs technically, integrate RMS delivery into CS as advisory, implement AI-enabled tools and VOC/health scoring, and hire/restructure to meet model goals.

Lead company-wide adoption of AI by embedding with teams, mapping workflows, and designing/shipping reusable Claude skills, agents, and automations. Build a champion network, codify patterns and playbooks, ensure governance and compliance, and measure adoption and time-saved to scale successful workflows.