Teams at AppDirect

Manage relationships with assigned Technology Advisors, achieve sales and profitability targets, recruit partners, and expand channel revenue. Develop joint partner plans, coordinate internal resources, assess partner needs, sell through partner organizations, resolve channel conflicts, and lead solution development. The role requires business-to-business channel sales experience, software and hardware industry knowledge, strong communication and negotiation skills, data analysis ability, and travel.

Manage revenue accounting activities, including contract reviews, ASC 606 revenue recognition, period-end close, NetSuite ARM enhancements, SSP studies, M&A integration, policy updates, process improvements, and external audit support. Collaborate with Finance, Legal, Sales, Operations, pricing, product, and system teams to ensure accurate revenue reporting and scalable processes.

Processes order entries, quotes, documentation, and provider submissions while validating accuracy and authorization. Maintains real-time CRM and ticketing records, supports order tracking dashboards, guides advisors through carrier portals, and resolves discrepancies. Communicates across email, chat, phone, and internal channels while meeting SLAs, KPIs, compliance standards, and processing goals. Provides administrative and post-activation support to cross-functional teams.