Teams at AppDirect

The role involves resolving advisor commission tickets through analysis, managing a ticket queue, and ensuring high customer satisfaction while collaborating with internal teams.

The Premier Customer Success Manager at AppDirect will enhance customer relationships, optimize cloud GTM strategies, and ensure successful adoption of cloud marketplaces. Responsibilities include training customers, conducting executive reviews, and collaborating across teams to improve customer satisfaction and retention.

Drive revenue by identifying and advancing new business across partner channels and referrals. Build consultative relationships to uncover requirements and recommend vCom services and the vManager platform. Lead sales POD execution, manage pipeline and forecasting, complete platform training/certification, and apply sales methodologies to close complex, multi-stakeholder deals.