Teams at Airbnb

Lead cross-functional, large-scale process improvement programs for Fraud and Safety Operations. Drive business cases, root cause analysis, KPI definition, QA frameworks, AI-enabled solutions, program delivery, change adoption, and continuous improvement to improve quality, efficiency, experience, and cost.

Lead and manage the Segmentation and Insights platforms, focusing on autonomy and AI-driven solutions, while ensuring operational maturity and team growth.

Lead technical strategy and architecture for a large-scale Content Platform that powers marketing campaigns. Solve ambiguous cross-team problems, design scalable backend and AI-driven systems, mentor senior engineers, and partner with product, design, and marketing to drive execution and engineering standards across the org.