Teams at Airbnb

Lead design and global implementation of Airbnb's Goodwill program, overseeing strategy, operations, budget adherence, performance monitoring, risk mitigation, and cross-functional stakeholder management to drive customer experience and financial outcomes.

Own and evolve Community Support risk frameworks, AI risk governance, and the risk registry. Partner with Insider Threat investigations, drive root-cause remediation programs, produce executive risk reporting, and lead cross-functional risk alignment, training, and culture change.

Support US & Canada Campaigns Director by driving strategy, program implementation, reporting, and cross‑functional coordination. Lead high‑impact initiatives, surface risks, improve campaign processes, prepare presentations and research, and handle administrative tasks to ensure consistent execution and measurement across regions.