Jobs at Airbnb

Build and ship reliable iOS account and commerce features for Airbnb’s large-scale consumer app. Responsibilities include designing Swift and SwiftUI experiences, integrating backend APIs, maintaining cross-platform consistency, writing tested and accessible code, participating in reviews, contributing to shared iOS patterns, and troubleshooting performance, reliability, and release issues.

Own Airbnb’s brand voice and editorial guidelines while shaping AI-assisted content production. Train and evaluate language models, review AI-generated copy, establish scalable editorial QA processes, and translate brand standards into prompts and training examples. Partner with Marketing Technology, Legal, Trust, and Localization teams to develop editorial tools, ensure global consistency, mentor creative talent, and maintain high standards for brand-accurate language across marketing and product surfaces.

Build and launch reliable, accessible web features for Airbnb’s account and commerce experiences using React and TypeScript. Collaborate with backend, iOS, Android, product, design, and data science teams to maintain cross-platform consistency. Own features from technical design through launch, write tested and maintainable code, participate in reviews, troubleshoot performance and reliability issues, and contribute to scalable web patterns and best practices.

Build and operate Airbnb’s content management systems, including authoring tools, workflows, integrations, analytics, auditing, and AI-assisted features. Own and extend the Contentstack headless CMS using React, TypeScript, and Node.js. Lead complex projects across multiple workstreams, design scalable and fault-tolerant systems, improve reliability and security, mentor engineers, document technical decisions, and collaborate with product, engineering, and content teams.

Lead global launch and scaling of new travel-adjacent service categories by developing end-to-end program plans, coordinating cross-functional teams, performing SQL-based analytics and financial modeling, defining KPIs, sourcing supply strategies, and building operational processes to enable rapid, scalable growth.

Develop long- and short-term Airbnb brand strategy, positioning, campaign briefs, and strategic narratives. Translate consumer research, cultural signals, and business priorities into clear insights and creative direction. Partner with marketing, media, product, and creative teams on campaigns, launches, and cultural moments; evaluate creative work and influence senior leaders through compelling presentations and writing.

Perform global compensation accounting, including payroll, equity, and benefits reconciliation; month- and quarter-end close; journal entries; balance sheet and income statement analysis; reporting; and SOX-compliant GAAP reporting. Partner with Payroll, Equity Administration, Benefits, Finance, Legal, and Talent teams. Support special projects, process transitions, ad hoc reporting, and automation using AI and technology.

Manage Airbnb’s supplier onboarding and risk management programs, including tools, processes, compliance monitoring, and supplier experience improvements. Lead procurement technology implementations and transformational initiatives, collaborate cross-functionally with Finance, Security, Sourcing, and operations teams, and provide expertise in source-to-pay, regulatory assessment, automation, AI, and procurement transformation. Measure operational health, communicate risks and progress, and recommend process enhancements aligned with business needs.

Build and operate Airbnb’s large-scale NewSQL storage platform on stateful Kubernetes. Responsibilities include database kernel performance, storage and query internals, replication, CDC, failover, migration tooling, observability, permissions, and service discovery. Engineers investigate production incidents, improve reliability and latency, contribute to open-source database systems, and collaborate across storage, SRE, ORM, and interface teams.

Lead development of cutting-edge LLM and Agentic AI systems for Airbnb customer support, from research and prototyping to production deployment. Collaborate with product, design, and engineering to build scalable ML infrastructure, improve model performance, and implement evaluation, fine-tuning, and guardrails for chat and voice assistants.

Own Airbnb’s internal platform strategy and roadmap for Supply operations tooling, including case and workforce management systems. Translate operational workflows into scalable, measurable products; design AI and human-in-the-loop processes; define requirements; write product briefs; and drive delivery, adoption, and outcomes across engineering, product marketing, operations, and senior leadership. Manage capacity planning, queue distribution, forecasting, SLAs, performance measurement, and build-versus-buy decisions.

Analyze frontline operations performance across specialists, queues, vendors, and sites. Identify root causes behind SLA, AHT, accuracy, and utilization changes; quantify impacts; monitor emerging issues; and provide actionable recommendations to operations leadership. Define requirements for specialist metrics and dashboards, collaborate with analytics and support teams, explain findings in business reviews, and use AI analytics tools to accelerate investigations.

As a Staff Software Engineer in Infrastructure, you will lead a team in building high-performance, distributed systems, guide project direction, mentor engineers, and improve data ingestion architecture.

Provides hands-on technical leadership for foundational data engineering and analytics engineering. Owns multi-year data architecture, production pipelines, dimensional models, and trusted metrics spanning cloud costs, traffic, infrastructure, and AI usage. Designs new datasets integrating cost, utilization, performance, and reliability signals; establishes standards, coaches engineers, aligns stakeholders, and drives adoption across Infrastructure, Finance, Data Science, and Product Engineering.

Lead strategy and business operations programs for Airbnb’s Services & Membership team. Develop growth strategies, analyze marketplace performance using SQL, Excel, and Tableau, identify and test growth opportunities, build decision-support tools, and partner with product, marketing, data science, finance, and partnerships teams. Manage complex cross-functional workstreams, communicate business performance, and scale successful initiatives across geographies.

Lead strategic finance and analytics for Airbnb’s host acquisition efforts. Own forecasting, goal setting, funnel and vendor performance analysis, sales operations optimization, and marketing investment allocation. Translate complex data into financial and strategic recommendations for senior leaders, influencing decisions on lead generation, channel efficiency, supply growth, and resource allocation.

Leads product strategy for developer productivity platforms and end-to-end engineering workflows. Defines the product vision, roadmap, metrics, instrumentation, and success criteria; improves developer experiences across infrastructure, reliability, security, and developer tooling. Creates PRDs and BRDs, aligns cross-functional teams, influences roadmaps without direct authority, and delivers scalable platform solutions for technical users.

Leads advanced analytics for Airbnb’s Community Blueprint Quality team. Responsibilities include diagnosing customer experience issues, designing experiments, applying causal inference, developing metrics, using LLMs to analyze unstructured data, building dashboards and analytical artifacts, and translating complex findings into recommendations for senior leadership. The role partners cross-functionally with Product, Engineering, Data Science, Data Engineering, Operations, and Finance.

Lead marketing analytics for Airbnb’s loyalty and community pilot, designing experiments, measuring incremental impact, analyzing customer and campaign performance, and delivering recommendations to senior leadership. Partner with Marketing, Finance, Data Science, Product, and Operations to optimize investment across growth initiatives and expand experimentation across business lines.

Own Airbnb’s Workday integration architecture, technical strategy, and production reliability across global HR, payroll, benefits, and employee systems. Build complex Workday integrations, payroll interfaces, Extend applications, and AI-enabled MCP tooling. Establish security, observability, governance, deployment, and compliance standards while managing release cycles and technical debt. Serve as the technical authority, mentor engineers, lead architectural decisions, and partner with HR, security, privacy, finance, enterprise architecture, and vendors.