Jobs at Airbnb

Develop Android features for Airbnb’s Profile & Community team, including social graph and community experiences. Collaborate with product, design, data science, legal, marketing, and iOS, web, and engineering partners. Build reusable mobile components, scalable architectures, performant applications, and cross-platform solutions while driving Android best practices and delivering initiatives end to end.

Leads the quality program for Airbnb’s elevated customer support partner network. Responsibilities include partner QA governance, calibration, scorecard validation, auditing, NPS detractor analysis, root-cause investigation, performance reporting, site onboarding, and adoption of Observe.AI and quality frameworks. The role partners with Delivery, Training, Workforce Management, and program teams to improve support standards, identify operational issues, and drive corrective actions across BPO sites, languages, and service channels.

Build scalable, high-performance web applications and social features for Airbnb’s Profile & Community team. Collaborate with product, design, data science, legal, marketing, and mobile engineering partners to deliver initiatives used by millions. Develop reusable web components, improve web best practices, and architect reliable cross-platform solutions. Participate in code reviews and architecture discussions while contributing strong product and user experience judgment.

Lead Airbnb’s enterprise-wide Site Reliability Engineering strategy, architecture, standards, and incident management practices. Design reliable, highly available infrastructure and platforms; establish production-readiness standards; automate operational processes; reduce toil; and proactively mitigate failures. Partner with engineering leaders on large-scale distributed systems, mentor SREs, influence technical direction across teams, and promote blameless learning and a proactive reliability culture.

Own Airbnb.org’s consumer insights research roadmap, leading qualitative and quantitative studies across brand, marketing, programs, partners, and reputation. Manage tracking research, vendors, budgets, timelines, and cross-functional relationships while integrating research sources into actionable recommendations. Present concise insights to senior stakeholders and support strategy, campaigns, and organizational decision-making.

Own the growth strategy and performance of an Airbnb Services category. Lead category planning, strategic partnerships, complex cross-functional programs, analytics, pricing and incentive initiatives, and market insights. Use SQL and financial modeling to size opportunities and guide investment decisions. Influence Product, Marketing, Operations, Legal, and Finance teams while driving revenue, conversion, quality, and partner outcomes. Support team development and raise analytical and execution standards.

Leads the engineering team responsible for Airbnb’s globally scalable AirCover insurance platform. Sets technical strategy, architecture, roadmap, and operational standards for configurable insurance products, pricing, enrollment, coverage management, and experimentation. Partners with Product, Data Science, Legal, Insurance, Finance, and Operations to expand across regions and improve attach rates. Manages hiring, mentoring, career development, incident response, and engineering quality while guiding distributed, high-availability backend systems and ML-driven experimentation.

Supports Airbnb’s Finance Data Science & Strategy team by analyzing business performance against forecasts, identifying performance drivers, and improving forecasting models. Responsibilities include conducting comprehensive analyses, collaborating with data scientists, communicating findings to Finance and business stakeholders, completing a capstone project, and participating in team projects and reviews.

Leads end-to-end design program management for critical product initiatives, coordinating Design, Engineering, Product Marketing, and business teams. Establishes planning and communication rhythms, manages launches, aligns stakeholders, mitigates risks, resolves cross-functional obstacles, and improves design processes and workflows. The role requires strategic thinking, operational excellence, influence with senior leaders, and experience scaling programs in large digital product organizations.

Lead end-to-end program management for design initiatives and large product launches. Partner with design, engineering, product marketing, and business leaders to align scope, timelines, resources, and deliverables. Establish operating rhythms, manage risks, resolve cross-functional obstacles, and drive operational improvements that enable scalable, high-quality product design delivery.

Lead two engineering teams owning Airbnb’s marketing communications platform, including message orchestration, delivery infrastructure, observability, reliability, and AI-native systems. Responsibilities include technical strategy, roadmap execution, engineering management, career development, cross-team prioritization, SLOs, incident management, vendor escalations, and 24/7 on-call operations. The role requires delivering production-grade agentic systems, high-throughput distributed services, large-scale migrations, and reliable messaging across multiple channels.

Provide technical support and troubleshooting for hotel connectivity integrations across PMS, channel managers, and CRS platforms. Monitor metrics and error logs, resolve partner issues, analyze data for growth opportunities, educate partners on product updates, and communicate feedback internally. Serve as a technical contact for internal and external stakeholders, improve troubleshooting processes and knowledge bases, and collaborate on projects supporting Airbnb’s commercial goals.

Develop and productionize large-scale machine learning models, ranking algorithms, data pipelines, and real-time or batch systems for Airbnb search and recommendation. Collaborate with engineering, product, operations, and data science teams to prioritize opportunities, drive technical decisions, and measure business impact. Build scalable ML infrastructure supporting feature engineering, model serving, experimentation, interpretability, optimization, and concept drift detection.

Own and build Airbnb’s global API enablement function for Connectivity Partner Managers and Enterprise Account Managers. Develop onboarding curricula, training, certifications, playbooks, sales narratives, webinars, and communications; translate product roadmaps and launches into enablement programs; localize content across AMER, EMEA, and APAC; drive adoption of Highspot and Gong; establish feedback loops; and measure ramp, certification, conversion, retention, revenue, and performance outcomes.

Lead advanced analytics for Airbnb’s host incentive programs. Own measurement strategy, design and analyze experiments, apply statistical and causal methods, develop metrics and reporting tools, and analyze complex datasets. Partner with Operations, Data Science, Finance, and Product leaders to deliver actionable insights, evaluate incrementality and ROI, and guide program decisions. Present recommendations to senior stakeholders and use AI-assisted analytics to automate repetitive work.

Leads Airbnb’s public policy, government relations, and advocacy campaigns across Oregon and Washington. Develops strategies influencing local and state regulations, builds relationships with officials and stakeholders, analyzes legislation, represents Airbnb in meetings and events, manages consultants and agencies, and coordinates cross-functional initiatives. The role requires strong lobbying, communication, analytical, project management, and stakeholder engagement skills, along with regular travel throughout the Pacific Northwest.

Lead the strategy, roadmap, and evolution of Airbnb’s third-party supply integration platform. Build and mentor a high-performing engineering team, guide technical and AI direction, deliver enterprise-scale integrations, and collaborate with Product, Data Science, Business Development, senior leadership, and external partners to ensure reliable, scalable platform performance.

Own the platform powering Airbnb’s AI Assistant, including request routing, knowledge retrieval, capabilities, actions, and evaluation. Set product strategy, define resolution and quality standards, analyze production data, diagnose system failures, and guide engineering, data science, policy, and knowledge partners. Lead generative AI launches, safety and readiness reviews, LLM evaluation systems, calibration, and certification while aligning cross-functional teams and communicating decisions to executives.

Lead cross-functional initiatives to drive regional business objectives for the Americas. Own conception, execution, and measurement of growth and optimization programs; run business operations meetings; analyze data to surface insights and recommendations; present performance narratives to senior leaders; partner with product, marketing, legal, and operations to scale global initiatives.

Lead Airbnb’s community policy strategy, focusing on anti-discrimination and safety. Develop scalable policy frameworks, guide implementation, evaluate effectiveness through data and research, and advise leadership on time-sensitive trust and safety issues. Partner cross-functionally with Operations, Legal, Product, Communications, Public Policy, Design, and Supply teams to address complex risks and improve experiences for hosts and guests globally.