Search the 11 jobs at Agero

The Principal Client Onboarding Manager will lead client implementations across multiple business lines, focusing on client satisfaction and efficiency. This role involves developing onboarding strategies, collaborating with functional teams, and streamlining processes to enhance customer experiences. The successful candidate will have strong communication abilities and experience in sales operations to ensure a seamless onboarding journey for clients.

The Product Manager plans and coordinates complex projects, managing all phases to ensure objectives are met within time and budget. They oversee project teams, facilitate meetings, prepare reports, and implement new systems. The role requires analyzing existing processes, recommending improvements, and ensuring quality standards during rollouts.

The Principal Ruby on Rails Engineer will lead the development and support of systems for real-time roadside assistance. Responsibilities include managing team product domains, collaborating with product managers, mentoring developers, enhancing system quality, and implementing solutions in a CI/CD environment.

The Sr. Client Success Manager will lead client management within Dealer Group and Retail segments, focusing on enhancing client relationships, service excellence, and achieving financial goals. Responsibilities include resolving client challenges, developing market insights, and coordinating engagement with internal teams to enhance business results.

The Sr. Manager of Corporate Strategy will shape Agero's corporate strategy, focusing on go-to-market strategies and integrating data-driven insights. Responsibilities include project management, quantitative analysis, product strategy development, and collaboration with various teams to ensure product alignment with customer needs.

The Senior Client Success Manager will lead client relations, manage partnerships, ensure service excellence, drive strategic growth, and oversee financial performance for assigned vertical markets. This role requires collaboration with various internal stakeholders to fulfill client needs and provide best practices guidance for service utilization.

The Assistant Manager at Agero oversees customer service operations, manages client groups to meet operational goals, and ensures high quality and satisfaction standards. Responsibilities include monitoring team performance, providing coaching, developing client relationships, and coordinating workflows. The role may require travel for client training.

The Senior DevOps Engineer at Agero will be responsible for designing, implementing, and maintaining scalable infrastructure, automating workflows, and enhancing system performance. This role includes collaborating with engineering teams, reviewing pull requests, and utilizing tools like Terraform and CI/CD methodologies to manage deployment processes.

The Performance Manager is responsible for creating and managing the service delivery strategy for a designated region, focusing on improving service delivery metrics, customer satisfaction, and cost reduction. Key responsibilities include conducting root cause analyses to enhance underperforming markets, coaching providers on performance, and maintaining relationships with clients and service providers.

As a Remote Roadside Assistance, Customer Service Representative, you will provide empathetic support to customers experiencing roadside emergencies. Your role involves assessing and resolving situations such as towing and lock-outs, ensuring customers feel safe and supported during stressful moments while efficiently documenting details and navigating web systems.

The Product Manager will oversee the development of communication channels in the roadside assistance platform, collaborating with engineering, data science, and design to enhance customer service experiences. Responsibilities include managing product definitions, driving feature releases, measuring success metrics, and prioritizing project backlogs.