Agero

Designs, troubleshoots, and maintains logical designs of n-tier, component-based enterprise application systems utilizing a component-based platform that leverages XML Web services. Supports existing business systems applications and their underlying infrastructure. Ensures that application design aligns with the organization’s strategic technology direction. Provides consultation in regard to application design assistance, technical requirement specification, and level of effort estimates. Recommends strategies for improving system applications with a focus on ease of deployment, security, reliability, stability, and performance

Implements a master strategy for assigned region and creates action plans to improve CSI and reduce claims expense. Coach service providers on overall performance within assigned region. Communicates product and process changes to individual providers. Builds and maintains positive relationships with clients and service providers while providing enhanced service level performance. Coordinates and completes targeted proactive analyses for managing network performance.

As a member of the Agero Security Team, this position is responsible for protecting data and information systems from unauthorized access, use, disclosure, disruption, modification or destruction; and protecting information and other valuable assets stored within facilities. This role covers systems that are located on premise or in the cloud and assists with developing network security to protect electronic information in transit over networks. The Security Engineer will be involved in a wide range of projects including developing methodologies requiring security best practices and use of industry standards, such as ISO 27001/2:2013, CIS, etc. Responsibilities include helping to maintain compliance to major governance and regulatory standards such as: PCI Data Security Standards, Massachusetts Data Protection Regulations, GDPR and other data protection standards. The Security Engineer will also work to ensure successful completion of vulnerability audits and assessments, as required.

The Director, Talent Development and Learning is responsible for building a world class training and development capability for Agero Corporate associates, managers and leaders so that they have the skills and knowledge to maximize their performance. This requires partnering with business leaders to assess and align individual development needs to the needs of the business and then executing consistently and exceptionally to meet those needs. 

Natural Language Processing of customer, contact center agent, and Service Provider comments. We collect a large number of comments at each step of a Roadside Assistance event. The Data Scientist will be responsible for building models to analyze these comments and provide actionable insights. Development of real-time algorithms monitoring Roadside Assistance jobs in progress. We have a contact center team responsible for handling cases which can lead to a negative customer experience. The Data Scientist will be responsible for updating and/or replacing the algorithms which analyze cases in real time and escalate to this team. Service Provider and Customer Fraud Detection. As with any service, there are times where either our customers or our network of Service Providers try to take advantage of the system. The Data Scientist will be responsible for building models to detect fraudulent behavior as quickly as possible.

Agero is a leading provider of vehicle driver and safely, security and information services including roadside assistance, consumer affairs and claims management services. The company protects 80 million vehicle owners in partnership with leading automobile manufactures, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 10 million requests annually for emergency

Ahead of the Curve. No one knows the road like Agero. For over 40 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving. As a result, we have become an industry leader, providing vehicle manufacturers and insurance carriers with privately labeled state-of-the-art roadside assistance plans and efficient claims management solutions. Our Roadside Assistance network protects more than 75 million

About the Company: Agero is a leading provider of vehicle driver and safely, security and information services including roadside assistance, consumer affairs and claims management services. The company protects 100 million vehicle owners in partnership with leading automobile manufactures, insurance carriers and others. Managing one of the largest national networks of service providers, Agero responds to more than 12 million roadside requests

The Business Strategist serves as an internal consultant to the organization. They partner with cross functional teams to provide complex and detail-oriented financial, business, and data analysis to strengthen the strategic rationale driving key decisions. They create new business processes geared toward collecting and analyzing market data, lowering operating costs, and increasing key constituent satisfaction. The Business Strategist will also be tasked with centralizing and distributing market related data, and educating all levels of the of the organization, including management team, on market trends. The Business Strategist will drive use of critical thinking frameworks and participate in internal process improvement initiatives.

Agero’s Data Science and Analytics team is developing a modern, cloud-based (AWS) data platform to support our analytical products and machine learning pipelines. Our team is expanding and we are looking to add an experienced, self-motivated Senior level Data Engineer to help design and build out a curated, “single source of truth” data set that will feed a variety of downstream use cases including APIs, reports, dashboards, self-service tools, and modeling efforts. The platform will provide the Data Science and Analytics team along with the broader organization with a more secure, centralized, and reliable access to the company’s data. At the same time, it will reduce effort required to ingest new sources of data or to build new ETL processes to support new modeling or reporting use cases. 

Leads, communicates, and negotiates the resolution of all client issues to completion. Analyzes details of situation to determine degree of responsibility of all involved parties. Negotiates and settles all damage claims that have been submitted. Utilizes strategic decision making skills to provide mutually beneficial resolution to inquiries.

Agero’s Data Science and Analytics team is developing a modern, cloud-based (AWS) data platform to support our analytical products and machine learning pipelines. Our team is expanding, and we are looking to add a self-motivated Data Engineer to help implement a curated, “single source of truth” data set that will feed a variety of downstream use cases including APIs, reports, dashboards, self-service tools, and modeling efforts. The platform will provide the Data Science and Analytics team, along with the broader organization, more secure, centralized, and reliable access to the company’s data. At the same time, it will reduce the effort required to ingest new sources of data or to build new ETL processes to support new modeling or reporting use cases.