Agero

Medford, Massachusetts, USA
3,201 Total Employees
400 Local Employees
Year Founded: 1972
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Benefits at Agero

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your career. In support of this mission, we offer a wide range of benefits to include:

  • Full range of core benefits including: medical, dental, vision, disability and life insurance, 401k matching
  • Variety of tools and resources to support employee mental health
  • Flexible time off policy
  • Rich opportunities to volunteer and give back to our surrounding community through groups such as "Read to a Child" and the Mystic Rivershed Cleanup organization
  • Educational assistance
  • Regular employee social events
  • Robust internal learning and career development programs designed to support the growth of each employee's career

    • Financial + RetirementOffice PerksChild Care + Parental LeaveProfessional DevelopmentDiversityHealth Insurance + WellnessCultureVacation + Time OffAdditional Perks + Benefits

    Financial + Retirement

    401(K)

    401(K) matching

    Agero provides employees with a 401(k) matching plan managed by Fidelity Investments after 1 year of employment. We match 100% of the first 2% of contributions and 50% of the next 4% of contributions.

    Performance bonus

    Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.

    Office Perks

    Commuter benefits

    Company-sponsored outings

    Fitness stipend

    $150/year towards fitness reimbursement

    Company-sponsored happy hours

    Onsite gym

    Onsite office parking

    Relocation assistance

    Some meals provided

    Child Care + Parental Leave

    Company sponsored family events

    Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.

    Family medical leave

    Generous parental leave

    Three weeks paternity leave 8-26 weeks maternity leave (MA)

    Return-to-work program post parental leave

    Professional Development

    Continuing education stipend

    Customized development tracks

    Job training & conferences

    Mentorship program

    Online course subscriptions available

    Paid industry certifications

    Promote from within

    Lunch and learns

    Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!

    Continuing education available during work hours

    Tuition reimbursement

    Continuing Education stipend "Tuition Reimbursement up to the IRS tax exempt maximum $5,250

    Diversity

    Dedicated diversity and inclusion staff

    Diversity manifesto

    Documented equal pay policy

    Mean gender pay gap below 10%

    Mandated unconscious bias training

    Diversity employee resource groups

    Hiring practices that promote diversity

    Health Insurance + Wellness

    Dental insurance

    Disability insurance

    Disability insurance covers 60% of pre-disability earnings.

    Flexible Spending Account (FSA)

    Agero employees can contribute up to $2,750 annually to their FSA.

    Health insurance

    Agero offers Medical Plans that members have access to local providers and flexibility to see other providers anywhere in the US, in and out of network providers and more

    Life insurance

    Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.

    Pet insurance

    Team workouts

    Vision insurance

    Wellness programs

    Life Speak, your total well-being platform, a resource provided to Agero associates and their families to aid in all-things wellness.

    Mental health benefits

    Employee Assistance Program program that provides you & your family toll-free, confidential guidance & support 24/7.

    Culture

    Volunteer in local community

    Read to a Child, Mystic Rivershed Clean up

    Flexible work schedule

    Open door policy

    Open office floor plan

    Partners with nonprofits

    Remote work program

    Team based strategic planning

    OKR operational model

    Vacation + Time Off

    Generous PTO

    Flexible Time Off policy

    Paid volunteer time

    Paid holidays

    Paid sick days

    Additional Perks + Benefits

    We’ve got the benefits you’re used to and some you aren’t. We take care of the time off and allow you to make decisions about what you need to recharge your batteries and achieve harmony both inside and outside of the workplace. We’ve got more discounts and perks than you can count on two hands – and they are meaningful! Plus we offer a free subscription to our roadside assistance program. We offer major discounts at retailers such as BJ's, Dell, Verizon and others. We also have a vehicle purchase program. Agero offers a number of voluntary benefits that you can elect to support you and your family, when you need it most such as Medical Bridge Gap and Critical Care Supplemental Insurance, Supplemental Life Insurance, Pet Insurance, Legal Support, Identity Theft & Credit Protection, scholarship tuition reward points and more.

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    The Client Success Associate is responsible for building client relationships, ensuring satisfaction, and providing targeted support. They identify client needs, manage contract renewals, and monitor performance metrics to enhance operational effectiveness and promote long-term success.
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    In this role, you will provide empathetic support to customers in roadside emergencies, assess and resolve their situations efficiently, and guide them through issues such as towing and flat tires, enhancing their overall experience during stressful moments.
    Automotive • Big Data • Insurance • Software
    The CCaaS Architect is responsible for designing, implementing, and managing cloud-based contact center infrastructure. This role involves automating deployments with Terraform, collaborating with teams to define requirements, optimizing performance, and staying updated on industry trends.
    see all jobs at Agero
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