Advarra Benefits Overview

Leads Advarra’s product training strategy, overseeing global trainers and e-learning developers who support customers and employees. Responsibilities include designing and delivering software training, managing training initiatives, budgets, forecasts, staffing, timelines, and customer feedback, while improving virtual and on-demand learning resources. The role supervises staff, evaluates trainers, develops curricula, collaborates with Product Management, Marketing, Documentation, and PMO teams, and ensures training aligns with company goals and branding.

The Sales Operations Manager drives sales efficiency and revenue growth through pipeline management, forecasting, reporting, dashboard development, and data analysis. The role owns sales funnel metrics, delivers actionable insights, identifies process improvements, and partners cross-functionally to automate and scale commercial operations. Responsibilities also include maintaining sales tools and procedures, supporting training, and balancing daily operations with strategic projects.

Provides client service and serves as the primary contact for pharmaceutical, CRO, and academic medical center accounts. Coordinates IRB protocol and site submission reviews, interprets regulations and IRB decisions, manages client customizations, vendor translation relationships, documentation, escalations, and process improvements. Requires strong understanding of clinical research regulations, medical protocols, informed consent documents, professional communication, organization, accuracy, and customer relationship management.