Teams at ACG

Investigates personal lines property and casualty claims for fraud, reviewing evidence, interviewing involved parties, conducting inspections, analyzing records, and documenting findings. The role collaborates with claim handlers, law enforcement, attorneys, insurers, and vendors; manages specialized experts; prepares investigative reports; supports litigation and examinations under oath; and provides fraud awareness training. Work involves complex, time-sensitive cases, vehicle operation, and occasional travel.

Strengthens frontline culture and employee engagement by adapting enterprise tools, recognition practices, communications, and playbooks for branch environments. Partners with distributed field leaders through coaching and enablement, identifies adoption barriers, coordinates improvements, shares best practices, supports change initiatives, and tracks participation and engagement signals to improve frontline experience and retention.

Prepares financial analyses, reports, models, and recommendations to support management decisions. Ensures financial data integrity, evaluates transaction impacts, supports internal and external audits, and coordinates financial system changes. Collaborates with departments and management, responds to data requests, presents findings, documents procedures, and participates in corporate initiatives and project teams.