Teams at Absorb Software

Manage end-to-end software implementations for new clients, including requirements gathering, scope definition, timeline planning, cross-functional coordination, integrations, troubleshooting, and LMS training. The role oversees multiple concurrent projects, serves as the primary client liaison, provides best-practice guidance, and ensures successful rollout of Absorb LMS within an average eight-week implementation period.

Provides remote technical support for Absorb LMS clients through phone, chat, email, and desktop sharing. Responsibilities include troubleshooting, investigating root causes, documenting issues, managing response expectations, researching solutions, and communicating clearly with clients and internal teams. The role requires strong customer service, technical problem-solving, time management, and the ability to explain technical concepts simply.

Leads client-facing technical integration and data projects from scoping through delivery. Implements imports, exports, APIs, SSO, CRM/HRIS connections, and automation; troubleshoots data issues; and advises clients on data modeling, validation, governance, and integration design. The role translates complex technical concepts into clear guidance, manages client relationships, mentors junior specialists, supports BI discussions, and contributes to documentation, process improvements, and new service offerings.