Jobs at Absorb Software

Manage a book of mid-market accounts to grow net dollar retention via upsells, cross-sells, renewals, and new opportunities. Build strong client relationships, manage pipeline and proposals, negotiate renewals, and collaborate with internal teams to support client lifecycle and product adoption.

Leads client-facing technical integration and data projects from scoping through delivery. Implements APIs, SSO, CRM and HRIS connections, data imports and exports, and automation solutions. Troubleshoots data challenges, advises on integration design and governance, and supports BI discussions. Mentors junior specialists, improves documentation and processes, and partners cross-functionally with Product, Engineering, Support, and Client Success.

Negotiate and manage SaaS, technology, procurement, partnership, reseller, and other commercial agreements. Advise on legal and commercial risks involving privacy, security, intellectual property, AI contracting, liability, warranties, and data use. Partner with cross-functional teams to close deals, support international transactions, improve contract templates and playbooks, and provide practical guidance to stakeholders.

The Customer Marketing Manager will plan and execute product launch, feature adoption, and customer advocacy campaigns. Responsibilities include creating customer communications, managing webinars and newsletters, coordinating the Innovation Council, developing advocacy opportunities, tracking campaign performance, and collaborating with Product Marketing, Lifecycle Marketing, Customer Success, Product Management, and other teams. The role requires strong writing, program organization, marketing automation and CRM experience, and comfort reporting on engagement and adoption metrics.

Manage an assigned customer portfolio by driving renewals, retention, upsells, and cross-sells. Build trusted client relationships, identify and close expansion opportunities, prepare proposals and statements of work, and maintain accurate sales pipeline reporting. Collaborate with Customer Success, Support, Product, and leadership to support the customer lifecycle while maintaining strong product and subscription-model knowledge.

Build an AI-enabled B2B demand generation channel from the ground up. Own audience and signal identification, messaging, offers, outreach, tooling, experimentation, automation, pipeline measurement, and Sales handoff. Partner with AI and analytics teams on data, scoring, and automation capabilities. Evaluate build-versus-buy platforms, maintain deliverability and compliance, and scale repeatable programs that generate incremental commercial impact.

Manage upper mid-market customer accounts to increase net dollar retention through upsells, cross-sells, renewals, and expansion opportunities. Build client relationships, negotiate contracts, generate proposals, manage sales pipelines, and support land-and-expand initiatives. Partner with internal teams throughout the customer lifecycle, maintain product knowledge, and contribute to sales process improvements. The role requires 5+ years of client relationship and revenue-growth experience, with SaaS sales and Salesforce experience preferred.