Teams at AbsenceSoft

The Customer Success Manager II manages customer relationships, driving platform adoption and retention, while collaborating with various departments to ensure client success.

Lead and coach a Tier 2 support team to ensure timely case resolution, manage daily support operations and incident response, author RCAs, partner with Product and Engineering on escalations, maintain playbooks and knowledge base, track support metrics, and drive continuous improvement and compliance.

Lead AbsenceSoft's growth engine to drive ARR and pipeline by owning demand generation, events, customer marketing, digital, partner marketing, and marketing operations. Partner with Product, Brand, Corporate Communications, and Sales to optimize lead lifecycle, attribution, and reporting. Scale a multi-disciplinary marketing team, deploy marketing technology and AI tools, and align marketing strategy with revenue goals and C-suite priorities.