Teams at 9am.health

Lead and develop a team of Customer Success Managers while building scalable customer success operations, processes, playbooks, metrics, and workflows. Drive customer satisfaction, adoption, retention, executive engagement, escalations, and expansion opportunities. Partner cross-functionally with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial to improve customer outcomes and organizational effectiveness.

Lead and grow relationships with benefits and pharmacy consultants to drive adoption of 9amHealth. Secure partnerships and commercial agreements, represent the company at events, maintain vendor profiles, identify co-marketing and incentive opportunities, and collaborate with sales and marketing to support consultant engagement and strategy.

The Senior Data Engineer will design and maintain data pipelines, write production-grade Python and SQL code, and support AI initiatives while collaborating across teams.