Company Overview

Founded by Colin Hill and Iya Khalil, former CEO and Executive Vice President of Via Science respectively, GNS healthcare was created to provide precision medicine using causal machine learning technology in an effort to better match drugs and other non-drug interventions to individual patients and members of a population.

Today, healthcare has a mismatching problem because there is a knowledge gap regarding the efficacy of drugs and treatments for a given population. As a result, health plans, self-insured employers, health systems, biopharmaceutical companies, and patient foundations lose hundreds of millions of dollars. GNS Healthcare provides a new level of matching drugs and other health interventions to individual patients in order to improve outcomes and lower the total cost of care by providing its customers with the information necessary to make data driven decisions.

To do this, GNS Healthcare takes data from mainstream sources, like claims and electronic medical records, and uses machine learning and advanced simulation to create a combination of risk, efficacy, and engagement analytics to predict personalized intervention ROI. GNS offers solutions for Metabolic Syndrome, Medication Adherence, and Advance Illness/Palliative care and have an active R&D pipeline focused on applications that reduce events, slow disease progression, and improve therapeutic effectiveness.

The Role

The VP of Account Management and Client Services is a key member of the management team and has overall responsibility for the successful deployment of GNS Healthcare’s products/services with customers.

The VP of Client Services has overall responsibility to prepare, plan, and deploy GNS Healthcare’s solutions, technology, and services with major health plans, integrated delivery systems, hospitals, and strategic partners, coordinating the efforts of sales, engineering, data science and services, and project management, to deliver successful deployments with GNS Healthcare’s customers. Candidates must have extensive operational experience in deploying technology in the healthcare and HIT environments.

Specific responsibilities include:

• Successfully lead and manage account management and customer support teams creating an environment that nurtures and supports industry excellence.
• Work directly with clients in onboarding new relationships, managing engagement and support, growing revenues within existing accounts through value-added services, and renewing for longer term relationships.
• Plan and deploy GNS Healthcare’s solutions with customers. 
• Own and manage client retention and upsell targets developing and executing on strategies that will exceed targets.
• Support sales & business development teams to support pre-sales efforts. 
• Manage customer deployment engagement and post sales.
• Coordinate with sales, business development, data science, and project management departments. 
• Manage project implementation team .
• Responsible for some business planning and budgeting.
• Travel regularly to meet key client stakeholders to maintain and expand existing services.
• Serve as member of executive team setting overall company direction.

Key Technology Knowledge Required:

• Bachelor degree required, MBA a plus. Musta hve 7-10 plus years of experience in client services and/or Account Manager.
• Extensive experience integrating into Payer and Provider infrastructure including claims, EMR, and Care Management, etc. 
• Possess a mix of analytical and creative skills to find innovative solutions for clients while providing best in class service.
• Proven experiences with ‘big data’ / Analytics solutions.
• Experience integrating with Patient Master Index (Master Data Management) solutions preferred.
• Experience with data warehousing.
• Proficient in HIPAA requirements .
• Demonstrable experience in building best-in-class Customer Success function for a SaaS company that specializes in marketing and marketing research.
• A true people leader that can drive operational excellence and able to be a customer advocate within the executive team.
• Proven experience in setting goals and leading a team to drive customer success.
• Ability to effectively collaborate with various business units across the Company to ensure successful onboarding of clients.

Key core competencies include:

• Relationship building: Being a trusted advisor with the customer, being viewed as a collaborator and a co-stakeholder in customer success.
• Leadership/Judgment: Showing wisdom in making decisions and acting with a view to what is most appropriate, reasonable, timely and realistic. 
• Communication: Ability to build rapport and to work well with internal and external teams.
• Driving Results: Rigorously holding oneself and others accountable for achieving high levels of individual and organizational performance.

GNS’ Company Culture

Our philosophy at GNS is simple: We cannot transform healthcare with anything less than an all-star team. We are seeking smart, driven people who are experts in their field, have track record to success and a passion for creating change. We believe that strong, collaborative teams supercharge the performance of individuals, create a fun and dynamic workplace and great results for our clients and the people they serve.

GNS offers competitive salaries, stock options, vacation, health and dental insurance for employees and their families, life insurance, long- term disability and a 401(k) plan. EOE 

No phone calls or Recruiters, please.