Are you the person that just loves when the Barista remembers your order and your name? Or the one who tells your friends to never go to a certain clothing store because the staff is more concerned with texting their friends than whether you can find your size? If you notice the best, and worst, service in your everyday life, this could be your dream job.

We are a travel company and are building the future of excellent customer service and we need the right people on our team to deliver on this promise. You’ll be empowered to make decisions, and use your experience interacting with our customers to create the best travel service ever.

The part-time position operates between the hours of 10pm-8am. The required shifts are Tuesday, Thursday and Saturday 10pm-4am, and 3p-5p on Wednesday for company wide meetings. 

All shifts will be worked from home, but on Wednesday's, attendance at our weekly, in-office meeting is required. We are located in Boston, so you must be able to commute into Boston once a week.

Responsibilities will include but are not limited to:

• Providing superior service to our customers
• Handling travel interruptions and complex itinerary changes
• Continual growth and education with regard to general travel and destinations
• Proficient use of travel agent tools
• Researching, coordinating and booking travel for individuals, business travelers, families and groups using our very own booking tool

Personal qualities that would make for a great candidate:

• Ability to receive and process large amounts of information at once, from different outlets
• Ability to work independently
• Thrives in an environment where feedback is paramount
• Very comfortable in environments where frequent change is the norm
• Ability to problem solve quickly, creatively and in escalating situations
• Loves being part of a team
• A passion for all things travel related
• An understanding of customer service and what makes it great

If you are truly passionate about helping people, are tenacious about solving (sometimes complicated) problems, can multi-task and are looking for an opportunity where you can make a difference every day (or night), please apply!