Toast is an integrated, all-in-one next generation cloud based POS and restaurant management system that is totally customizable to your business's internal workflow and specific needs. From fine dining restaurants to quick service cafes to high-volume nightclubs, Toast is in the business of improving our customer's efficiency and lowering their costs in order to help them save both time and money. With Toast, everything that you need to optimize your operations and keep track of sales, inventory, and labor is built in to one affordable platform.

Joining Toast’s burgeoning Training Team under Customer Service, the Services/Support Engineer Training Specialist will partner-in-crime with our original Network Engineer Training Lead to deliver and design a best-of-breed training and continuing education experience, with the goal of arming new Implementation Engineers and Support Reps with the know-how and can-do attitude critical to our customers’ (and company’s) success.

Responsibilities include but are not limited to:

● Curriculum design, development (Instructional Design):

● Continuous development and refinement of both nascent Services and Support curriculums, development of assessment to understand program effectiveness;

● Development of Key Performance Indicators to gauge successful learning transfer that map to company goals;

● Initial development (pilot!) and testing of eLearning components within the company LMS;

● Conducting program needs-analysis via job-shadowing trainees in the field. Delivery (Instructor-Led Training and eLearning);

● Coordinating and conducting monthly Instructor-Led Training (ILT) sessions lasting from 2-5 days within our corporate HQ in Boston;

● Developing a plan to best-leverage the company LMS to design and deliver components of both programs in a hybrid eLearning curriculum;

● Periodically delivering customer webinars (VILT) related to Services and Support training programs.

Project Management:

● Working closely with the Product and Engineering teams, act as “owner” of all core program curriculum, architecting a curation cycle to keep information to-date based on hardware and software releases;

● Liaising cross-functionally with leadership on both the Services and Support teams top report on progress, obstacles, opportunities, etc.;

● Coordinating all logistics of onsite and online training activities.

Leadership:

● Communicating progress and challenges to the Training team and company at large on a weekly, monthly, and quarterly basis;

● Act as evangelist for these programs across company communication channels.

● Alongside the Director of Training, define a vision for both programs that will scale with quality, retaining high 360-degree satisfaction rating across employee and customer bases with the goal of decreasing “time to ramp,” as well as increasing job competence and program consistency.

You:

A dedicated, hyper-technical career Training professional with a “Creator” mindset seeking to make an impact in the “Train-the-Trainer” space. SaaS, Training, and Restaurant industry experience preferred, trumped only by grit, collaborative work ethic, and a passion for using technology to design incredible learning experiences for the employees and customers we educate.