Sales Engineer (Boston)
Klaviyo has a unique take on Sales Engineering. While most companies hire SEs to give demos, fill out questionnaires, and explain complicated setups, that makes us yawn. We built a product that anyone can use and we have smart sales reps who are true product experts. So what does our Sales Engineering team do? We work directly with a small percentage of potential customers, alongside our sales team, and use these engagements as an opportunity to learn, prototype, and ship meaningful improvements to the Klaviyo experience.
What does this mean practically? Well, here are a few examples of what we’ve done recently:
Develop and maintain personal relationships with prospects during the sales process across many different prospects simultaneously.
Act with urgency and precision to give users best in class pre-sales support in troubleshooting issues as they arise.
Develop and maintain personal relationships with prospects during the sales process across many different prospects simultaneously.
Act with urgency and precision to give users best in class pre-sales support in troubleshooting issues as they arise.
If you’re an entrepreneurial engineer that gets excited by imagining new features, prototyping solutions, and incubating new technologies - all within the context of actual customer engagements - this could be for you. What you’ll get in return is the opportunity to be part of an extremely high-performing, strategically-important team that works at the exciting intersection of engineering and sales.
How you will make a difference:
- Become a complete expert in the Klaviyo app, from understanding the data pipelines and code base of our integrations to understanding technical tradeoffs between different implementations.
- Solve problems manually first and then either automate future solutions and/or collaborate with Product and Engineering to proactively improve the Klaviyo product and customer experience over time.
- Be the go-to internal technical resource for the entire go to market team, educating team members as well as prospects in service of providing a consistently positive Klaviyo experience.
- Develop and maintain personal relationships with prospects during the sales process across many different prospects simultaneously.
- Act with urgency and precision to give users best in class pre-sales support in troubleshooting issues as they arise.
- Effectively balance a range of core functions in support of constantly striving to help increase the output and efficiency of the sales team.
Who You Are:
- 1+ years of engineering experience Applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs.
- Applied experience with a web app development framework (e.g. React, Node, Angular, Vue, etc.) and/or with a general-purpose programming language (e.g. Python, Ruby, PHP, etc.).Proven ability to learn new programming languages and technical concepts.
- Highly analytical thought process and are an excellent communicator with the capability to persuade technical stakeholders.
- An interest in - and ability to - hustle in a fast-paced environment.
Get to know Klaviyo
Klaviyo is the world’s leading owned marketing platform known for accelerating revenue for online businesses using the channels they own like email, web, and mobile. Enabling companies to leverage these owned marketing channels, Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. And unlike other marketing platforms, Klaviyo doesn’t force companies to compromise between advanced functionality or ease of use - so companies of all sizes are able to maximize their sales quickly. That’s why over 28,000+ innovative companies like Unilever, Custom Ink and Eventbrite sell more with Klaviyo.