Senior Customer Success Engineer
We are seeking a highly motivated and experienced Senior Customer Success Engineer to guide clients in leveraging our state-of-the-art technical capabilities for optimal success. Your primary responsibility will be driving the adoption of the Technology Risk and Compliance product in close collaboration with our customers. This includes developing and implementing innovative solutions to align our product with the customer's technology landscape, ensuring customer success. You will collaborate with cross-functional teams, including product managers, engineers, and business analysts, to ensure the product delivers exceptional value to our clients. Additionally, you will act as a trusted advisor and mentor for both internal and external stakeholders.
WHAT IS WAITING FOR YOU?
- Trusted advisor: Engage with clients to fully understand their requirements, pain points, and objectives for the Technology Risk and Compliance product. Serve as the subject matter expert and act as a trusted advisor for our enterprise customers, including C-level contacts, enabling the team to make informed decisions and ensure a successful product adoption.
- Develop, implement, and support solutions: Design, develop, and validate scalable and innovative solutions that address client requirements, improve efficiency, and maximize the value of the product. Guide the implementation of the Technology Risk and Compliance product based on customer feedback, providing post-implementation support and ensuring continuous improvement.
- Collaborate with cross-functional teams: Work closely with product managers, engineers and other stakeholders to guide the development of the Technology Risk and Compliance product based on customer feedback.
- Documentation: Create and maintain comprehensive documentation, including solution architecture, design specifications, and user guides.
- Mentor and guide: Mentor and guide junior team members, fostering their growth and development.
WHAT ARE WE LOOKING FOR?
- Bachelor's or Master's degree in computer science, engineering, or a related field
- 5+ years of experience in a consulting or advisory position as a solution architect, software developer, or a similar role
- 3+ years of experience in technology risk management analysis and compliance governance; or systems integration
- Excellent problem-solving, analytical, and communication skills
- Working knowledge and development experience with SAP BTP
- Ability to work both independently and collaboratively in a fast-paced environment
#BI-Hybrid
LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1,000 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit www.leanix.net. Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.
LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (600+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
At LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU!
LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at [email protected]. You will be treated with the utmost respect and confidentiality.
All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
