The Company
Wistia is a video platform for businesses that want to better understand and connect with their employees, customers, and prospects. We serve companies big and small, and teams ranging from marketing and sales to support and HR.

We're growing fast, and we are obsessed with building a fun culture that makes everyone proud and happy to come to work every day.

We're long-term thinkers and believe that by building our business sustainably we can best serve our customers. We're profitable and have not raised any venture capital; decisions about the future of our business are made solely by us.

The Position
As our Product Quality Engineering Lead, you'll craft, execute, and document test plans and test cases for features being released to our customer base, and you'll build a strategy to do this systematically and consistently across teams at Wistia. Eventually, you'll develop into the leader of a team of Product Quality analysts who are embedded on project teams across Wistia. You will report to the Director of Engineering and work with the Tech Leads to ensure our quality needs are met across the organization.

Your typical day includes:

• Creating and executing test plans.
• Documenting software defects and codifying ways to reproduce them.
• Automating testing and validation practices that are presently done manually.
• Working with peers to find processes and best practices that optimally solve customer problems.

Upon coming on board, you can expect:
First three months:

• Work with product, engineering, and customer happiness team members to identify usability problems.
• Manage the consistency of features/products prior to launches, and help engineers manage any inconsistencies that are discovered thereafter.
• Proactively communicate with support and engineering to prioritize bugs that are most impacting our customers.

Three to twelve months:

• Standardize on a technology stack for QA testing that we can use across various teams.
• Develop and execute against a plan to automate as much manual testing as possible. In cases where automation is suboptimal, document why and define the alternative approach.
• Hire and train additional QA Analysts as needed to scale your work across the organization.
• Define goals and success metrics that others can use to assess how they're doing at achieving product quality.

Your success will be measured by questions including:

• How many bugs do we catch before they go out to customers?
• Can we get more customers through our signup and billing flows without experiencing errors?
• How often do we have a clear understanding of what the most urgent, customer-facing bugs are?
• Does the testing process we have in four months better-serve our customers than the one we have today?
• In four months, are engineers more enabled to fix customer problems than they are today?
• Are the QA Analysts we bring on able to replicate your work and achieve the same results that you did?

Benefits
We know the biggest investment we can make is in our employees, so we provide:

• A competitive salary and stock options package
• 401k with 3% company contribution, regardless of whether you make contributions
• Flexible hours
• Fully paid healthcare coverage for you and your family (including dental) and a healthcare FSA
• Up to 12 weeks paid family leave
• Untracked vacation and sick leave (Most employees take about four weeks of vacation)
• Transportation subsidies
• Financial support for continuing education and professional development, and sponsorship for conferences
• A convenient office just south of Central Square in Cambridge, MA. We're right on the Red Line, surrounded by great restaurants, parks, and even a dog park.
• Plenty of office snacks and beverages, and a weekly catered team lunch.
• Annual winter ski trip (with plenty of non-skiing activities)
• Annual summer pond festival (lounging, water skiing, volleyball, etc)

We are working hard to make Wistia an inclusive and diverse place where everyone feels happy, fulfilled, respected, comfortable, and welcome. We want you to have fun here! Come join us and let’s build a great company and product together.