Order Management Specialist, Americas
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Essential Job Responsibilities
- Administer the order approval and entry process utilizing NetSuite
- Enter all sales contract data into our order entry systems
- Maintain the integrity of our renewal data in NetSuite as new customer deals are entered
- Work closely with account executives to ensure all contracts are complete, accurate, and meet internal requirements
- Work with the rest of the revenue operations team to reconcile any order inaccuracies
- Partner as a business advisor with sales reps to ensure that systems, revenue, compensation, legal, and sales operations are aligned on deals and deal structures
- Advise reps on what is/is not within corporate guidelines
- Liaise with revenue and legal teams on deal structures
- Advise reps on product availability and rules of engagement guidelines
- Drive continuous improvement for the global Order Management team
- Engage with the global team on productivity projects such as: workflow improvements, knowledge sharing, field training, etc.
Position Requirements
- Experience in accounting, order management, customer service, or analytics
- Experience with NetSuite preferred but not required
- Proficiency in Excel is a plus
- Ability to multi-task, prioritize, and process a high volume of transactions with proficiency, accuracy and integrity
- Strong business acumen, organizational, time management skills and attention to detail required
- Understanding of organizational order management processes
- Excellent interpersonal and communication skills within all areas including verbal and written are required, with an ability to listen and communicate in a consultative style
- A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism is required
- Excellent time management skills, with the ability to respond to, prioritize effectively, and meet deadlines while maintaining the highest of standards for completeness and accuracy
- Effective and decisive under pressure
- Independent/flexible problem-solver with ability to positively cope with change and desire to learn
- Ability to work with urgency and operate effectively in a fast-paced team environment
- Bachelor’s degree or equivalent experience
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