We're on a mission to transform global workplace communication, and we need your help.

How do you prefer to collaborate with your colleagues? By phone, video, instant message, or even text? Fuze is making it easy for businesses to embrace the modern, mobile workforce. We offer a single cloud-based platform that includes these technologies and more for simple, smart communication that works. Headquartered in Cambridge, MA with offices and customers worldwide, we're growing at a lightning-fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market.

Fuze is seeking well qualified applicants to join the Network Support Engineering Team of a fast growing, business-focused Unified Communications provider. An ideal candidate in this role will have 5+ years of hands-on experience supporting networks in an enterprise or service provider environment.

Requirements:

• Work as Network Support Engineer in Fuze’s Center of Excellence team
• Own and manage tickets within the Network Support Engineering team
• Work to resolve technical network-related issues as an individual or utilizing other group resources
• Participate in network ticketing system rotation for customer-initiated network-related issues
• Participate in call center environment for customer-initiated network-related issues
• Participate in after-hours On-call rotation
• Work with other Support Teams in coordinated effort to resolve issues
• Highly motivated / self-starter

Qualifications:

• Comfortable interfacing directly with the customer and business partner is essential
• Thrive in fast-paced high pressure environment
• Ability to work with contentious customers
• SiP troubleshooting experience
• LAN troubleshooting experience, including VLAN issues
• understanding of firewall concepts, including NAT, IP & TCP/UDP-based ACLs and ACPs
• experience with data networking such as configuring routers, switches, firewalls; specifically, Cisco, Adtran and Juniper.
• basic understanding of QoS, CoS and DSCP/IPP tagging
• Knowledge of WAN media including T1 -based circuits, Ethernet circuits, knowledge of WAN protocols including PPP, Frame Relay, Ethernet, encapsulated Ethernet,
• Strong routing experience, basic understanding of policy-based routing is a plus, experience in BGP and OSPF a plus
• Basic knowledge in Digium’s Asterisk a plus
• Experience in provisioning Cisco, Polycom, Avaya, Yealink phones a plus
• Experience in SiP trunking a plus
• Experience with VoIP over WiFI a plus
• Familiarity with SalesForce a plus

#LI-BM1