Responsibilities:

• Recruit, motivate and lead a team of high performance Customer Success Managers focused on serving our corporate customers.
• Operate as a leader within the customer facing team, partnering with various executives to develop specific strategies to scale both near term and long term.
• Understand InVision’s unique market position in order to consistently articulate the value of our solution, and teach others to do so as well.
• Support your team in customer situations by teaching them to be design thought leaders and product experts.
• Ensuring your team meets and exceeds its retention goals.
• Act as a sponsor on customer escalations by working cross-functionally across the InVision team, including support, product, sales, marketing, etc.
• Leverage data to identify areas of opportunity and focus.
• Report internally on team activity and manage the revenue forecast.
• Optimize internal processes to maximize efficiency and customer experience.
• Continue to build out a world-class customer success playbook that will enable every one of our Customer Success Managers to perform at his/her best.
• Manage and foster the development and growth of all direct reports.

Requirements:

• 7+ years of customer facing experience, including 3+ years leading a team
• Proven track record of leadership in a dynamic, fast-paced environment
• Demonstrated focus on a data driven customer success model
• Exceptional change management skills, both internal and external
• Ability to inspire, lead and elevate those around you
• Selflessness and a natural focus on your team’s success
• Organization and project management skills
• Bias towards immediate action and results
• Hardworking, persistent, dependable, positive and enthusiastic

Benefits:

InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. In the United States we have teams including hubs in New York, San Francisco, Austin, Portland, and Boston. Each InVision team member is given the freedom and tools to do their best work from wherever they choose. Among our benefits we offer competitive health plans, 401k, a flexible vacation policy, unlimited Starbucks cards for each employee, and unlimited books related to your profession.

InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.