Lead Site Reliability Engineer

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ezCater is the #1 nationwide marketplace for business catering – a $21 billion market. We’re backed by Insight Venture Partners and Iconiq Capital, we’re on a path to $1B in 2019, and we’ll get there - even more surely if you come help us.

We’re looking for a top-notch, hands-on SRE to lead our small and talented infrastructure engineering team and help us elevate our game when it comes to designing, building and operating high-performance and highly-available systems.

At ezCater every engineer is responsible for the software they build, and SREs play a critical part in providing the tools, practices, and expertise to support them succeed.

Our production systems are hosted in AWS datacenters running a large Ruby on Rails web application and a handful of smaller services in Ruby, Node.js, and Java. We currently deploy 3-5 times a day. Our systems are stable and fire drills are rare. Technologies we’re currently using include:

  • Amazon Web Services (EC2, ELB, S3, RDS, ElastiCache) and Ubuntu Linux
  • Postgres, Redis, Memcached, ElasticSearch
  • Chef, ServerSpec, Terraform, NewRelic, DataDog, Sumo Logic and Test Kitchen

In this mission-critical role, you would:

  • Design, build, and maintain the core infrastructure for ezCater
  • Actively manage the backlog for our infrastructure team and work closely with other SREs on the team to provide coaching and mentorship
  • Help us increase developer productivity and get to true continuous delivery
  • Develop operational and security standards and champion operational excellence and secure coding practices
  • Partner with engineering teams closely to educate and consult
  • Participate in solution design for new features, products, systems and tooling
  • Debug complex problems across the whole stack
  • Continually monitor application/system performance and costs, generate actionable insights and either implement or advocate for them
  • Participate in on-call rotations, along with every member of the engineering team
  • Ruthlessly eliminate repetitive manual tasks and recurring errors
  • Ensure we are always employing best-of-breed tooling for all our infrastructure and automation needs
  • Collaboratively plot course for the maturing and growth of ezCater’s infrastructure
  • Participate (and sometimes run point) in handling production incidents
  • Work closely with engineering teams to conduct root cause analysis for production incidents, and evolve infrastructure and tooling.

This role might be that rare opportunity if you:

  • Thrive in a highly collaborative, no red-tape, rapid-growth environment
  • Love building tooling and infrastructure to help developers be more productive
  • Love eliminating repetitive manual tasks through automation
  • Have a healthy appreciation of what it means to work in production
  • Have solid Unix command line and systems chops
  • Have experience with substantial, distributed SaaS or eCommerce systems
  • Can point to a solid track record of success leading small-to-medium infrastructure teams
  • Have vision and well-informed opinions about how to build infrastructure for a high-growth, technology-driven company that’s headed towards the $1B mark 

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.  At the same time, we do not employ jerks, even brilliant ones.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail

Location

40 Water Street, Boston, MA 02109

What are ezCater Perks + Benefits

ezCater Benefits Overview

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, and knowing that you helped get this rocket ship to the moon.

Culture
Volunteer in local community
ezCater participates in regular community outreach activities with Rosie’s Place, City Sprouts, Community Servings, Greater Boston Food Bank, etc.
Partners with nonprofits
ezCater partners with Feeding America through our CaterCares initiative
Open door policy
Team based strategic planning
Open office floor plan
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Pay transparency
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical every 5 years of working at the company.
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development
Job training & conferences
Promote from within
Continuing education available during work hours
Customized development tracks

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